Verloop.io LLM Powered Voice AI Solution

Voice AI Driven Customer Support Automation Platform

Automated Speech Recognition (ASR)

Verloop.io’s advanced ASR is one of its kind technology which is a blend of public ASR, custom-trained ASR and proprietary SLU (spoken language understanding.)
Our ASR is trained on 1000s of hours of call recordings, context-specific speech recognition, and layered with proofreading to reduce false positives. Our proprietary SLU filters out noise and captures specific entities and intent to understand the caller’s speech, accent and multiple languages.

ASR

Natural Language Understanding (NLU)

Verloop.io’s NLU engine is trained on industry-specific datasets to accurately identify what the user wants (intent), objects specific to your use case (entities), and the caller’s sentiment from their speech.
Our NLU architecture guarantees low latency, high accuracy and can identify minute changes in accents and tone. What’s important, it differentiates between similar entities (for eg, if the caller is talking about an open order or a closed order) to provide a delightful support experience.

NLU

Conversational AI

Verloop.io’s conversational AI is specifically designed to understand voice conversations. The Voice AI is capable of understanding context from previous calls, adapting to the caller’s change in use case and personalising messages to have deeper, natural conversations (i.e. not based on scripts).
The conversational flow is built to reach the answers as quickly and accurately as possible. Our state-of-the-art conversational AI ensures your callers get the most relevant responses in human-like language, 24×7.

Conversational AI

Text-to-Speech

Verloop.io uses publicly available text-to-speech and speech-to-text services customised to industry-specific use cases. It is trained on real calls to accurately understand the speaker’s words and respond naturally in the voice of a real customer support agent.
With our Voice AI, you can build better voice experiences for your customers by learning from the caller’s phonetic patterns and improving the accuracy and speed by training the model regularly.

Text-to-speech

Plug and Play

Verloop.io’s Voice AI is an easy to deploy plug and play solution. This can be integrated on top of your cloud telephony, IVR (Interactive Voice Response) system, ACD (Automatic Call Distributor) or PBX.
Verloop.io’s Voice AI can seamlessly integrate with your UCaaS ecosystem in place. Or you can also lease a calling line from Verloop.io as well for ease and faster implementation.

Plug and Play

Maximize Customer Support Impact

Share Updates

Deliver Timely Insights and Reminders
Across Channels: Stay Connected with
Real-time Relevance! Connected with
Real-time Relevance!

Collect Feedback

Empower Customers with a
conversational approach to review your
products/services!

Up-Sell Cross-Sell

Elevate conversational relevance: Seamlessly inform customers of new
products and services in the same
conversation flow to increase sales!

Delightful Support Experiences with Voice AI

Save your customers’ time when they are trying to seek your support using Verloop.io’s Voice AI. Have a free-flow interaction with our voice chat anytime, anywhere.

Intelligent Voice AI Chatbots Keep Customers Engaged

Give your consumers the freedom to chat with you in their native language while maintaining a tone that is human-like with Voice Chatbots. Our voice technology uses AI speech recognition to comprehend a variety of intents, dialects, and accents, understand the context from prior chat histories, and personalise responses for greater interaction.

  • Natural and Human-like
    Conversations
  • Contextual and Personalised
    Chats
  • Multilingual Support in
    20+ Languages
Keep Customers Engaged with Intelligent Voice Assistant
Scale Inbound Support

Scale Inbound Support with Minimum Human Intervention

Voice AI Chatbots help you respond to consumer calls immediately and transfer chats involving complicated questions to online agents, make reservations, purchase tickets, check account balances, and many other things. By securely automating up to 80% of support and sales inquiries, contact centres will experience a reduction in workload.

  • 24×7 AI Voice Assistants
  • Real-time Quick Replies
  • Seamless Agent Handover

Express Deeply Across Channels with Voice Chat

Voice AI Chatbots empower customers to express themselves without a filter! Support communications with Voice AI on 6+ channels and carry forward context from one channel to another, in real-time. Integrate with over 100+ tools to combine all siloed systems into one to manage your support communications for a smooth experience.

  • Omnichannel Experience
  • Effortless Integrations
  • Frictionless Communication
Express Deeply Across Channels with Voice Chat
Turn Data into Information and Insights with Smart Dashboard

The Transition from Data to Important Insights with Voice AI Chatbots

Learn from the data generated by conversations between your customers and agents. Get reports on all chats to track bot and agent performances and understand customer behaviour. Use the dashboard to get a visual representation of important insights and make data-backed decisions to improve customer engagement.

  • Actionable Insights
  • Goal
    Completion
  • Customised Reporting

Fostering Success Together

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nykaa

More and more customers prefer self-serve over calls to agents. We have been collaborating with Verloop.io to drive this mission and have come a long way.

anuj sharma
Anuj Sharma
Product Manager, Nykaa
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adib

ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles.

siraj patel
Siraj Patel
CTO, ADIB
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flyin

Of course, the first response time has improved. So have the handling time for chats. I also have more visibility of all interactions between agents and customers.

fady jabrah
Fady Jabrah
Customer Experience Manager,
Flyin
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ninjacart

This feature is a great add-on to the tool. The value it brings in terms of time-saving and effective writing is simply amazing and super helpful. With this feature, we were able to save time and increase productivity. This has helped us in auditing agents' performances as well.

alok
Alok Sulakhe,
Team Lead, Ninjacart
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sirona

With the help of team Verloop, we were able to create India's first Period Tracker on WhatsApp. It was a challenging ask as the platform had never been used to offer such a service before. However, the team took up the brief openly, worked through the challenges and delivered an efficient service that is useful for every menstruator in India.

anika wadhera
Anika Wadhera,
Head - Marketing, Sirona

Why Verloop.io’s Voice AI?

Experience the power of Voice AI for your customer support. Give your customers their own personal voice assistant.

Cost-Effective
Cost-Effective
Scalable Support
Scalable Support
Simple to Use
Simple to Use
Multilingual Support
Multilingual Support
Improved Agent Productivity
Improved Agent Productivity
Omnichannel
Omnichannel Voice Experience
Logistics
Higher User
Engagement
Logistics
High Accuracy and Speed

Industry-Tailored Solutions
Boosting Customer Experience Across!

Unified Arsenal, Triumphantly Together!

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