Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Category: Customer Support
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
It is with great pleasure that we announce the G2 Summer 2024 Report and guess what! Verlo...
A comprehensive guide for WhatsApp Business API. Learn everything about WhatsApp API - ho...
Constant customer support requires automation to do the heavy lifting. A reason to automa...
“Even though fewer customers may be experiencing problems, more customers are inclined ...
Customer Acquisition Cost or CAC is the cost of convincing a potential customer to buy a ...
Customer experience (CX) is the result of every interaction a customer has with your busi...
Customer Acquisition Cost (CAC) is the cost incurred by an organization to convince peopl...
We conducted a webinar on the 17th of September, where we were joined by industry veteran...
We are nine months into 2020, the year which promised big things. Instead, we are living ...
Here we discuss how you can gain the first-mover advantage during the pandemic by buildin...
Follow-up email has been a key part of Email marketing which is hard to be unnoticed. In ...
Let's discuss the elephant in the room. That is the looming effect of COVID-19 on the big...
There are various researched being conduct in order to analyse whether Email marketing is...
This isn't going to be an explanation of how you can make your cold emails better, ho...
In this blog, we will be talking about SPIN implementation. But, before that you need to ...
One way or another, Lead Generation has been an integral part of how businesses are run s...
We are part of the next great social transition. As the world moved online, we heralded S...