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Supercharge Customer Engagement through Verloop.io and MoEngage Collaboration

back to main menu

Supercharge Customer Engagement through Verloop.io and MoEngage Collaboration

We’re excited to introduce to you a valuable integration that’s designed to make your interactions with customers through MoEngage even smoother.

Verloop.io and MoEngage have joined forces to offer you a simple, user-friendly integration that can significantly improve your customer interactions. This integration aims to ease your WhatsApp Outreaches and enhance your overall processes when using MoEngage to interact with your customers. 

Read more to discover how. 

What is MoEngage?

MoEngage is a customer engagement platform designed to help businesses improve customer experience through robust analytics and multi-channel messaging.

The Game-Changing Integration: Verloop.io and MoEngage

1. Seamless Customer Lifecycle Management

The Verloop.io and MoEngage integration takes customer engagement to a whole new level. Imagine initiating a conversation with a potential lead on WhatsApp, guiding them through their queries with AI-driven chatbots, and finally converting them into a paying customer—all without ever leaving your dashboard.

2. Real-Time Analytics

Track the performance of your WhatsApp campaigns in real time, enabling quick adjustments and ensuring that your strategies are always effective.

3. Flexibility and Control

With Verloop.io acting as a Business Service Provider (BSP), you gain unparalleled flexibility and control over your WhatsApp messaging.

4. Targeted Outreach

Leverage MoEngage’s robust user management features for precise client targeting when scheduling or triggering WhatsApp templates.

Use-Cases of the Integration

1. Travel and Hospitality

Imagine a user has just booked a travel package through your platform. You can now send them a WhatsApp message offering options like ‘Get Invoice,’ ‘View Itinerary,’ or ‘Request Callback,’ all automated through Verloop.io and triggered via MoEngage.

2. Telecom Sector

As a user’s bill due date approaches, send them a timely reminder on WhatsApp with options like ‘View Bill,’ ‘Clear Dues,’ or ‘Open App.’ This not only enhances customer experience but also increases the chances of timely bill payment.

3. Fin-Tech

For users with unclaimed rewards or points, send them a WhatsApp message offering options like ‘Claim Rewards,’ ‘Earn Points,’ or ‘Contact Us.’ This not only engages the customer but also adds value to their experience.

How Does This Integration Solve Problems?

Problem 1: Fragmented Customer Engagement

Before the integration, businesses often had to juggle multiple platforms to manage different aspects of customer engagement, leading to fragmented and inconsistent user experiences.

Solution: With Verloop.io and MoEngage, you get a unified platform that handles everything from initial outreach to customer conversion and retention. This ensures a consistent and delightful customer experience at every touchpoint, increasing customer loyalty and reducing churn.

Problem 2: Lack of Real-Time Insights

In the absence of real-time analytics, businesses were flying blind, making it challenging to adapt strategies on the fly.

Solution: The integration offers real-time analytics, so you’re always in the know. This enables you to make data-driven decisions that can significantly impact your campaign’s success. You can adjust your strategies in real-time, ensuring that you’re always maximising engagement and ROI.

Problem 3: Limited Flexibility in Messaging

Earlier, businesses had limited control over how and when to send template messages on WhatsApp, often leading to missed opportunities and less effective campaigns.

Solution: Verloop.io, acting as a BSP, gives you the flexibility to control your messaging more effectively. Whether it’s scheduling messages based on user behaviour or triggering them based on specific events, you have complete control. This flexibility allows you to be more responsive to customer needs, thereby improving engagement and satisfaction.

Read more on our help doc here.

The Takeaway: Why Wait to Elevate?

The Verloop.io and MoEngage integration is not just another tech update; it’s a paradigm shift in how businesses can engage with their customers. 

So, why wait?

Elevate your customer engagement game with Verloop.io and MoEngage today!

For any questions or further exploration, feel free to contact our dedicated support team at support@verloop.io.

Schedule a demo with us today!

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