Selling and delivering customer support on Magento has never been easier. Check out how Verloop.io + Magento integration does it.
If you’re in the e-commerce business, chances are that you use Magento (now Adobe Commerce) – one of the most powerful e-commerce platforms in the world.
It’s the first choice for enterprises with their own in-house development teams. The best part is that it is open-source which makes customisation and integration possibilities virtually endless. Don’t believe us? Let’s back it up with some numbers!
- Magento is downloaded 5000 times a day!
- It is one of the 10 most popular e-commerce platforms in 2021.
- The platform handles transactions worth around a heavy $155 billion a year.
Why should you integrate a chatbot on your Magento website?
Shoppers like to shop at their convenience. And so, they also want businesses to attend to them as they come. How can you?
With conversational AI.
There’s a lot more your Magento website can do when it’s integrated with a conversational AI chatbot:
1. Don’t let your customers walk away empty-handed
Did you know that 7 out of 10 customers across industries in e-commerce abandon their carts without converting because of many reasons?
Now here is the thing – your users could leave because of reasons that a conversational AI can easily solve!
They had a query but nobody was fast enough to resolve it – A chat AI is a 24×7 available support tool always ready to answer questions as and when they come.
The product was out of stock – But guess what? A smart conversational AI is equipped to map customers’ requirements and rope them back in with similar product recommendations (and even notify them when the item is back in stock).
Long and confusing checkout – A conversational AI can be a great tool in these times. You can create your chat flows to smoothly lead the customer from discovering the product to paying for it!
Payment methods not supported – A powerful AI can be equipped with various payment gateways and integrations to ensure you smoothly collect payments via a chatbot.
The idea is to make it as simple as possible for customers to purchase the products they like. A personal shopping assistant catering to your users at a moment’s notice can result in fewer cart abandonments.
2. Making shopping an experience to savour
Online shoppers today are spoilt for choice thousands of options available in the market. How can businesses stand out from the crowd?
By being there for your users, on time, everywhere.
Magento’s unlimited customisability coupled with a dash of conversational AI is the perfect recipe for great CX.
Your users would also love to have consistent experiences from your brand wherever they go. Whether it’s your Instagram, website, or WhatsApp – you can deploy a chat AI that can pick up and complete cross-platform conversations with no loss in data.
For example, a user can enquire about a refund on your website but then hop onto your Instagram to get an update. An omnichannel conversational AI can smoothly carry forward a chat from one channel to the user’s preferred one and give them an update on the same.
And e-commerce users love that – Nykaa – one of India’s largest fashion and beauty e-commerce websites engaged 99.7% of their customers in under a minute using conversational AI!
3. Easy live agent-AI collaboration for seamless handoffs
Conversational AI chatbots are meant to supplement your live agents to help them assist customers better.
The first point of contact on your Magento-powered website is the chatbot, which is able to answer most queries.
However, complex queries can be handed off to live agents seamlessly without requiring the customer to repeat themselves again.
The live agents will then be equipped with all the information they need from the customer to adequately resolve their query.
4. Integrations that change your e-commerce game
I think it’s pretty clear by now just how important keeping your users happy is for revenue to grow by multi-folds YOY.
And every single interaction at every touchpoint during the user journey matters.
With a smart conversational AI like Verloop.io, your users can reap the benefits of multiple tech integrations that make their shopping experiences easier and happier!
For example, your chatbot can save information and auto-sync it with your other tools like CRM, marketing automation tools. Because of these integrations, your team can stay up-to-the-minute with the latest customer and ticket details.
5. Updated user profile to nurture and win your customers back
Who doesn’t love feeling valued? Well, that’s exactly what you can do by knowing what your users want.
Like we discussed earlier, integrations play a BIG role in defining the CX you give to your users. You can nurture your customers that sign up via your chatbot. For example, your chatbot can automate welcome emails and order confirmations every time a customer makes a purchase.
To further this, you can even leverage customer data to curate and send targeted campaigns. A conversational chatbot can help you with an enriched customer profile to help you market the way your users want. You’d be able to engage more users, more frequently and drive them to convert. Individually attending certain cohorts of customers can result in better retention and even better word-of-mouth!
You’d like to read: To improve CX, start with an improved agent experience
Did you know?
Verloop.io supports integration with Magento and Magento 2 as well!
Magento 2 is a step up from Magento 1 and adds a much more user-friendly interface, better responsiveness as well as the latest PHP. It can also take more orders per hour than Magento 1.
If you’re looking to scale your website to more customers then Magento-Verloop.io is perfect for you!
How can I integrate Verloop.io with Magento?
Here’s how simple it is to setup Verloop in 4 steps:
Yep, it’s really that easy to integrate Verloop conversational AI to your Magento-powered website! You can do it in under 5 minutes!
Verloop.io provides 100+ tech integrations including payments, marketing CRMs, ticketing systems, workflow automation, etc. for businesses to support their tech stack. This has helped businesses to seamlessly integrate their chatbot solution without disturbing their existing tech integrations and rather reaping the most benefits out of the chatbot.