Welcoming Jatis to Verloop.io

By Rachana Chotia / In Product / October 16, 2020 / 2 Min read

We are excited to announce that we now have Jatis Mobile as another WhatsApp provider in the South-East Asia region.

What does this mean? 

WhatsApp, with over 1600 million daily users, is one of the world’s most popular messaging apps. WhatsApp allows medium- and large businesses to provide customer support and deliver important notifications using the WhatsApp Business API.

To use this feature, a company needs to partner with one of WhatsApp’s global business solution providers. In South-East Asia, one of the leading providers for this service is Jatis Mobile. 

After detailed documentation and support from the Jatis Mobile team on the webhooks and APIs, we are able to go live with this integration. Now, Verloop.io’s clients in the SEA region can use our customer support automation platform to serve their customers on WhatsApp. 

Jatis Mobile

Jatis Mobile, established in 2003, is one of the leading mobile solution providers in SEA. They operate at a scale of billions of messages per year and have 400+ clients, including Tokopedia, Bukalapak, JD.ID, Blibli.com, Go-Jek, Grab, Traveloka, etc. 

We wanted a messaging partner to help us expand in SEA and serve the needs of our existing customers. Given their presence, scale and reputation, Jatis seemed to be the perfect fit. 

WhatsApp Chatbot

Using a WhatsApp Chatbot allows you to automate your most frequently asked questions (FAQs) and answer your customers’ questions around the clock. WhatsApp chatbots see a 95% open rate, 100% deliverability and 3x conversions. Its end-to-end encryption, fast response time, ease of use and media richness makes it one of the best channels to support your customers. 

Some of the message types that you can send to your customers using WhatsApp Chatbots are:

  • Outbound campaigns  Send proactive messages (text, images, videos) to your customers to share order updates, reminders, payment confirmations or even promote your new products. 
  • Inbound campaigns Let your customer reach out to you for customer support and sharing feedback on your business’ WhatsApp number.  
  • Outbound + Inbound campaigns  Start conversations with your customers to help them resolve their issues. 

Who will it help? 

There are more than three million people actively using WhatsApp Business app, many of which are in Asia. People are comfortable using WhatsApp to talk to businesses. Using Verloop.io, businesses can provide delightful conversations to their customers at scale. 

Jatis Mobile has a large presence in the SEA market, especially in Indonesia, Malaysia, Singapore and the Philippines. Customers who already have a WhatsApp Business API account with Jatis and would like to extend the scope of their customer support will benefit from this integration. 

Other businesses in SEA who will find this integration useful are those who are expanding their customer base, locally and internationally. Using Verloop.io, these businesses can provide delightful conversations securely, accurately and effortlessly. 

Looking for a WhatsApp Chatbot for your Business? 

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Rachana Chotia

Content and Marketing, Verloop.io

Here to write about all things Customer Support Automation. If I’m not writing, I’m either reading or planning a trip.