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06 Nov | 6:00 PM IST

Customer Support during COVID 19 – An Ecommerce Webinar

  • The ongoing pandemic has led to significant changes in the way consumers interact with th...

Duration 00:56:30

Hosted By

Siddharth Sharma

Siddharth Sharma

Director of Marketing, Verloop.io

Panellists

Tejas Vyas

Tejas Vyas

Director of Products, BigBasket

Yash Dayal

Yash Dayal

CTO, Zivame

Sekhar Sudhamsh

Sekhar Sudhamsh

Lead Product Manager, Zivame

Industry

Ecommerce

Resources

11 Industries Leveraging The Power Of Chatbot Applications To Grow Their Business!

7 Ways to Improve Post-Purchase Customer Experience

The ongoing pandemic has led to significant changes in the way consumers interact with the market. With lockdown restrictions in place across the globe for a substantial part of 2020, a growing Ecommerce industry was extremely useful for many. With an increase in demand, the Ecommerce industry have also had to scale and innovate to keep up with the demand. 

We cover: 

  • The impact of Covid-19 on the Ecommerce industry 
  • The Operational, human & tech challenges faced through the pandemic
  • How leaders overcame difficulties, who and what helped them
  • New innovations/products built to tackle landscape changes
  • What is the future? How does a company prepare itself?