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Head of Customer Experience, Transak
Siraj Uddin has built and led customer support teams at some of India’s most valuable companies – like Flipkart, PayTM and Blackbuck. He’s now the Head of Customer Experience at Transak, an early stage crypto payment gateway based out of London. In this podcast, we talk to Siraj about the importance of customer support in early-stage startups, how he built support for Indian masses and the challenges of providing excellent support at scale.