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Flock, Hiring And B2B SaaS Support Automation With Shourya Saha

Duration 21:12

Guest Speaker

Shourya Saha

Shourya Saha

Head of Customer Support, Flock

Industry

Other

Shourya Saha is a customer support savant and brings 20 years of experience to the table. In this episode, he shares what customer support is for Flock, the difference between customer support and customer service and gives his two cents on hiring for customer support roles.