Flock, Hiring and B2B SaaS Support Automation with Shourya Saha

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Shourya Saha is a customer support savant. He is currently the Head of Customer Support for Flock, the real-time messaging and collaboration platform that boasts over 30,000 companies as its clients. With nearly 20 years of experience, Shourya drops some knowledge bombs in today's episode as we ask him about Slack, COVID-19 and his go-to hiring tips that he's learned.