Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Resources Categories: Podcasts
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Arun Jagannathan, over the past decade, has worn multiple hats as a tutor, an entrepreneu...
Danish Muti has been in the HR-tech and Ed-tech space and has worked on setting up teams ...
Sameer Nagpal is a strategy and operations leader in the servicing industry with over 13 ...
Ajith Singh heads the Product team at Caratlane - A Tanishq Partnership. With over 12 yea...
Sreejit Nair leads product building for Customer Experience at Licious. He is focused on ...
Athira S M heads the Customer Support and CX teams at Milaap and prior to this role, ...
Sumitra Patnaik is a Green Belt Six Sigma certified professional with over 15 years of ex...
Shourya Saha is a customer support savant and brings 20 years of experience to the table....
Siraj Uddin has built and led customer support teams at some of India’s most valuable c...
Part 2 of our podcast conversation with Tejas Vyas is here! Tejas Vyas is the Head of Pro...
In this podcast, we have Tejas Vyas who is the Head of Product and Design for BigBasket, ...
In this podcast episode, we have Pratyush Prasanna who is the Head of Merchant Payments a...
Joy Ghose is one of our favourite podcast guests that we have hosted. The always-cheerful...
In this podcast episode, we have Sandeep Jindal who heads Customer Support for a category...