Did you know? According to a study conducted by PwC, a staggering 86% of customers are willing to pay more for a better experience. On the flip side, Zendesk reports that over 50% of customers will drop a brand after just one negative encounter.
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At the heart of triumphing in the evolving market is delivering exceptional customer experiences. By strategically engaging customers across various social media platforms and messaging apps, you can forge impactful connections. Our report presents compelling data that reveals a direct correlation between digital platform activity and a remarkable 300.03% increase in brand conversations.
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