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BFSI Benchmark Report

The BFSI industry was already in motion of digitalization when the pandemic hit. However, COVID-19-induced lockdown drove faster universal adoption of digital technologies.

For this report, we analysed 2 million queries from over 20 brands across the Middle East, India, and Southeast Asia, we found interesting insights on the 3 pillars of Customer Support that guarantee delightful experiences.

It covers the following topics:

  • A Shift in Customer Support from Manual to Automated
  • The Current State of BFSI Customer Support
  • Report Methodology
  • Industry Benchmarks
  • Future of Customer Support Automation
  • How Can Help