The BFSI industry was already in motion of digitalization when the pandemic hit. However, COVID-19-induced lockdown drove faster universal adoption of digital technologies.
For this report, we analysed 2 million queries from over 20 brands across the Middle East, India, and Southeast Asia, we found interesting insights on the 3 pillars of Customer Support that guarantee delightful experiences.
It covers the following topics:
- A Shift in Customer Support from Manual to Automated
- The Current State of BFSI Customer Support
- Report Methodology
- Industry Benchmarks
- Future of Customer Support Automation
- How Verloop.io Can Help