General - MENA
Experts believe that we are living in a post-COVID-19 world. The pandemic is now a defining feature of the 21st century and will be an impactful driver of lifestyle changes in the years to come.
The customer experience industry is already feeling the heat. Businesses were already honing their CX strategies, but the pandemic has raised the bar too much too soon. Conversational AI, however, has emerged as a revival pill offering intelligence to these simple-minded flow-based chatbots.
With the changing customer demands, conversational AI is being used extensively to engage customers and empower agents to improve end-user experience.
In this eBook, you will learn:
- Customer Expectations with Support Services
- Getting to Know Conversational AI
- Tips and Best Practices to Create a Resourceful Conversational AI
- Impact of Conversational AI on Customer Support
- Benefits of Conversational AI for an Organisations
- How Should Brands Choose Their Conversational AI Platform