Customer support isn’t merely about addressing problems. Extending beyond the traditional method of support, you are now expected to meet customers where they are for excellent customer service.
Customer experience plays a significant part in their decision to opt for your company over others. Let’s take a look at omnichannel strategies that you can use to improve customer support.
In this eBook, we will cover:
- What is Omnichannel?
- How Is Omnichannel Different from Multichannel Support? I
- Impact of Omnichannel Support Automation
- How Verloop.io can help with your Omnichannel Support Automation