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Why Emotional Intelligence and Empathy Leads the Way for Customer Support – Athira S M, Milaap


Athira S M heads the Customer Support and CX teams at Milaap and prior to this role, worked in business operations, marketing, and business development. Athira works with a young team to ensure that Milaap’s customers have a seamless experience across all touchpoints.

We cover:

  • How has the customer support space evolved
  • Major challenges faced in the past year
  • Is there a need to reimagine customer support
  • What customer support looks like at Milaap
  • Are users open to automated processes
  • How do you build delightful customer experiences
  • How will the customer support space evolve in the coming years
  • Will a combination of voice and chat-based conversational AI will be adopted in the future