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Powered by ML/NLU, Verloop.io brings together multiple elements of conversational chat to make quick touchpoints with customers, engage them with a personalised experience, and give your live chat agents the context they need to solve your customers’ needs on the go.
Be it your website, app, or, wherever, never let your customers feel clueless. Verloop.io gets in touch with them the second they are on your website. Got too many on-going conversations at a time? Find out chat statuses, which ones require high attention, and prioritise. Uncover the real-time metrics to quickly assign chats to your agents without missing out on being available for your customers.
Create a seamless customer journey by starting to strike a conversation, welcoming your customers, and closing the conversation in a meaningful way. Talking to a new visitor? Collect their email ID, showcase your product recommendations, get feedback, and do more. Once your customer responds, the verloop.io bot stores them all as a variable for future reference so that your agents are always filled in with the context.
Save your live chatbot from sounding impersonal. Keep the conversation flowing by talking in the language that your customers understand. Verloop.io supports about 20+ languages such as Bahasa, English, Arabic, Hindi, etc. Increase your geographical boundary reach, provide personalised customer experience, enhance customer base, and improve your business ROI. Most importantly, delete the language barrier.
Verloop.io is built on top of ML and NLP/NLU that recognises what your customers say even if they speak colloquially. It collects valuable information, resolves common customer issues, connects people to the right agents and does more, all by itself. Unless the bot doesn’t understand a query, your human agents can spend time focusing on important tasks. We bet that’s a rarity.
With a simple click and record button, customers can quickly record and share their thoughts and concerns on WhatsApp to seek assistance from your support team. And, when your bot receives the voice note, it is delivered as a transcribed text which your bot can use to understand user intent and concern. Customer communication becomes a breeze with Verloop.io.
