Automate Support on Customers' Preferred Channels

Elevate Customer Experiences with Omnichannel Solution

Let your customers choose the channel they are comfortable with. Cater to every users’ choice of channel and be available for them wherever they are.

automate feedback collection on whatsapp, voice, chat, etc

Fast and Secure Communication

With end-to-end encryption, customers can securely send voice messages, media-rich texts, GIFs, videos, and images. WhatsApp’s 90% open rates ensure important notifications, such as transactions and confirmations, reach your customers without getting lost.

Facebook

Have Personalised Conversation with your Customers

Support customers as soon as they visit your page. Facebook is ideal for nurturing, reminding, upselling, and cross-selling. With Verloop.io, feedback collection, CSAT updates, and more run on autopilot.

Website

Create the Best, First Impression

Website chatbots create a great first impression and enhance customer experience. They guide customers through issues, display FAQs, collect feedback, and recommend products while prompting action based on issue assessment.

In-app

Extend Support In-app to Troubleshoot Faster

Customers can easily screenshot and record issues in-app, ensuring they feel supported. This feature also allows you to proactively remind them about maintenance, subscription renewals, and payment reminders.

Instagram

Build Scalable, Automated Live Support

Customers frequently explore products on Instagram. With Instagram Messaging, they can reach out via profiles, shops, and stories. The API lets you manage and scale conversations seamlessly, consolidating all queries and customer details into a single view for your agents.

Do More with Verloop.io

Converse Smartly

Create a seamless customer journey by starting to strike a conversation, welcoming your customers, enabling them to self-serve, and closing the conversation in a meaningful way.

Learn more

Insightful Reports

Track everything from chat statuses to quality of responses to agent availability using easy-to-read scheduled reports. You can also retrieve chats using webhook URLs to get customized ad-hoc reports.

Learn more

Out-of-the-box Integrations

Connect with any app instantly. Access your ticketing system quickly while talking to your customers. Verloop.io supports about 10+ CRM/ticketing software to give you a seamless conversational experience.

Learn more

Driving Support Efficiency for 500+ Brands Globally

ChatBanking is a step in the direction of ADIB's overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles.

Siraj Patel CTO, ADIB

Of course, the first response time has improved. So have the handling time for chats. I also have more visibility of all interactions between agents and customers.

Fady Jabrah Customer Experience Manager, Flyin

More and more customers prefer self-serve over calls to agents. We have been collaborating with Verloop.io to drive this mission and have come a long way.

Anuj Sharma Product Manager, Nykaa

Verloop.io stood out to us for its user-friendly interface, seamless integrations, and direct WhatsApp business service. We have also utilised their AI future to train the solution with frequently asked questions and relevant answers.

Suryanarayanan N Vice President, Marketing and Growth

This feature is a great add-on to the tool. The value it brings in terms of time-saving and effective writing is simply amazing and super helpful. With this feature, we were able to save time and increase productivity. This has helped us in auditing agents' performances as well.

Alok Sulakhe Team Lead, Ninjacart

With the help of team Verloop, we were able to create India's first Period Tracker on WhatsApp. It was a challenging ask as the platform had never been used to offer such a service before. However, the team took up the brief openly, worked through the challenges and delivered an efficient service that is useful for every menstruator in India.

Anika Wadhera Head - Marketing, Sirona