Channels: Conversational AI for Customer Support

Fast and Secure Communication

When it’s WhatsApp, customers can’t skip your messages due to oversight. With WhatsApp’s end-to-end encryption in place, customers can record and send voice messages securely, send and receive media-rich texts with GIFs, videos, and images candidly. Unlike email and SMS, WhatsApp accounts for high open rates so you can notify them on transactions, confirmations, and invoices without getting lost along the way.

Facebook

Have Active, Personalized Conversation with your Customers

Don’t give your customers a chance to rant about you on your social media wall. Rather, crop up and say hi the moment they are on your page. Facebook is a great platform to nurture, remind, upsell and cross-sell your products. And hey, with Verloop.io, collecting feedback, updating your CSAT dashboard, and everything is on autopilot.

Website

Create the Best, First Impression

Website chatbots are the best gateways to creating that best, first impression and building delightful customer experiences. Handhold your customers when they are facing an issue. Use classic chat threads to display FAQs, collect phone numbers, feedback, and show product recommendations. Understand the propensity of the issue and drive your agents/customers to take action.

In-app

Extend Support In-app to Troubleshoot Faster

It is always easy for your customers to screenshot and record their concerns in-app, if they are facing any issue with your product. That way, you can give your customers the comfort of staying assured that you’re always there to help, no matter what. It is the perfect venue to remind customers on maintenance, subscription renewal, payment reminder, etc., proactively.

Instagram

Build Scalable, Automated Live Support

Customers are always exploring products on Instagram. With Instagram Messaging, your consumers can message businesses on your profiles, shops, and stories. The API allows you to manage and scale the conversations. What’s more, you don’t have to toggle between channels anymore. Your agents get all queries and customer details in one single view.

Do More with Verloop.io

Converse Smartly

Create a seamless customer journey by starting to strike a conversation, welcoming your customers, enabling them to self-serve, and closing the conversation in a meaningful way.

Insightful Reports

Track everything from chat statuses to quality of responses to agent availability using easy-to-read scheduled reports. You can also retrieve chats using webhook URLs to get customized ad-hoc reports.

Out-of-the-box Integrations

Connect with any app instantly. Access your ticketing system quickly while talking to your customers. Verloop.io supports about 10+ CRM/ticketing software to give you a seamless conversational experience.