The Blueprint for a Brighter Tomorrow: Rebuilding Your Customer Experience

With ever-changing customer expectations, customer support is undergoing a revolution with the advent of AI-powered automation. Join us for an insightful roundtable discussion where industry experts will delve into the latest trends and innovations shaping the future of customer support. Discover how Voice and Chat AI technologies are revolutionising customer service operations, from reactive support to scaling predictive support automation.

Curated Discussions to

  • Strategies for effectively scaling support automation while maintaining quality.
  • Leveraging Voice and Chat AI to handle increased support volume without compromising customer experience.
  • Improving support efficiency through automation of repetitive tasks and processes
  • Best practices for integrating AI-powered solutions into existing support workflows.
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SOC2-Compliant

Topics of Discussion

  • Panelist Introduction 
  • The role of Chat and Voice AI in delivering personalised and proactive customer service.
  • Harnessing AI-driven insights to streamline support operations and drive continuous improvement.
  • Case studies showcasing successful implementations of an automated support system.
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Industries on Focus

Banking and FS Banking and FS
OTA Travel
Real Estate Real Estate
Banking and FS E-commerce
and Retail
Banking and FS Logistics
Banking and FS Edtech

If you are a part of any of the above industries,
become part of the future discussion now. 

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We are Growing!

4B+
Queries
Processed 
200M+
Unique Users
Reached 
30
Days for 60%
Automation 

~92%
Support Query
Deflection 

About the Host

Urvashi Singh

Strategic Business Lead
Verloop.io
Swiggy | LinkedIn | Mettl

Urvashi is an experienced strategy professional with 10+ years of experience working in the SaaS space. At Verloop.io she is helping companies automate customer interactions and build future-proof customer engagement/ support channels with Conversational-AI. In these 10 years of experience, she has worked with companies like Swiggy, LinkedIn where she drove strategic engagements across different industries but focusing on BFSI.

She will be moderating this session to add inputs into how BFSI can make most out of Generative AI.

What Our Attendees Have to Say

Collecting Customer Data
“Honoured to have been a part of the recent round table discussion organised by Verloop.io. The exchange of knowledge, ideas, and challenges with such a dynamic and diverse group was deeply inspiring.”
Collecting Customer Data
Snehal Kumar
Product at Unacademy
Collecting Customer Data
“Was an enlightening session on AI, the challenges, and the application of these new tools across varied businesses. Thanks, Verloop.io for bringing us together.”
Collecting Customer Data
Shawn Chandy
CMO at Paragon Footwear
Collecting Customer Data
“What an amazing-panel focused discussion led by Verloop.io on the scope of Generative AI, how various industries are trying to use or looking forward to build on, and what it can lead to in the next year or so.”
Collecting Customer Data
Manuj Khullar
Product at MoneyView

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