Strategies to Improve Agent Productivity in Customer Support

Are your customer support agents struggling to meet expectations, or are you just looking to maximise their potential? Whatever the challenge, we’ve got the answers! Download our free eBook, Strategies to Improve Agent Productivity in Customer Support, and discover how to transform your support team into a powerhouse of efficiency and excellence.

What’s Inside?

This eBook is packed with actionable insights and tools to:

• Boost Productivity:

  Learn how to streamline processes and enhance agent performance.

• Reduce Response Times:

  Cut query resolution times by 30% using smarter workflows.

• Automate Smarter:

  AI-powered tools handle up to 90% of repetitive tasks, giving agents more bandwidth for complex problems.

• Increase Customer Satisfaction:

  Boost CSAT scores by up to 85% with effective strategies.

• Enhance Customer Retention:

  A 5% increase in retention can boost profits by 25–95%.

A Sneak Peek

• Pinpoint Skill Gaps

  Traditional quality audits cover just 2% of interactions—our methods help analyse 100% of interactions using AI tools like Verloop.io’s Sparks.

• Leverage AI Tools

  Automate routine tasks, analyse sentiment, and expand agent productivity with tools like AI Summary and Co-pilot for Support.

• Drive Efficiency with SOPs

  SOPs and workflow automation save hours of admin time, ensuring agents focus on meaningful tasks.

• Improve First Contact Resolutions

  Equip agents with role-playing exercises that improve performance by up to 40%.

Key Statistics You’ll Discover

• 54% Greater Productivity:

  Companies with robust onboarding programmes see a 54% improvement in new hire productivity.

• 50% Higher Retention Rates:

  Comprehensive training results in half the turnover compared to limited programmes.

• 60% Faster Resolutions:

  AI-powered quality audits allow targeted training that improves First Contact Resolution.

• 85% Better Customer Satisfaction:

  Agents with advanced tools and training consistently delight customers.

• 40% Performance Improvement:

  Role-playing and simulations boost agent adaptability and problem-solving.

A happy agent equals a happy customer. Our strategies blend advanced technology and practical techniques, such as ongoing training, ergonomic workspaces, and AI-driven audits, to ensure agents perform at their best.

Did you know?

Training agents based on customer feedback improves both agent confidence and service quality, creating a cycle of continuous improvement.

Get your free copy of Strategies to Improve Agent Productivity in Customer Support now and give your agents the edge they need to succeed.

Let’s bridge the gap between agent potential and peak performance—because excellent customer support starts with empowered agents.