In The News

Till a short while ago, the key to a successful business was a great product. Businesses would focus on delivering a differentiated product that helped in addressing a need gap or a differentiated value proposition.  Cut to 2022, it is no longer the product or the value that is driving the consumer to stick to a brand, but the positive customer experience.

Conversational AI interacts with customers through chatbots and voice-bots and enhances their experience by offering timely resolutions when they want.

Verloop.io, the leading specialist in conversational AI for customer support, announced that it has partnered with Vonage to enable Verloop.io customers to deploy their conversational AI applications into new channels by leveraging Vonage’s communications APIs.

Customer-facing companies using chatbots and voicebots as a substitute to human interactions since the outbreak of the coronavirus pandemic, saw higher efficiency and productivity, as per industry experts.

Conversational AI is charting the path for more effective customer communication which helps brands keep consumers engaged and deliver a better customer experience.