Platform Overview: Conversational AI for Customer Support

Conversational Intelligence

Chatbot That’s Truly Conversational and Seriously Smart

Initiating a conversation shouldn’t take hours. So we designed it to be easy. With Verloop.io, interact with your website visitors by setting it on autopilot so that you can engage and convert visitors into leads in minutes, without relying too much on your agents.

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Live Chat

Create a seamless customer journey by starting to welcome your customers and striking a conversation in seconds.

Bot Builder

Customise your bot flow to have conversations the way you want. Facilitate self-serve, agent transfer and do more.

NLP/ML FAQ

The bot learns from previous data to create smart ML models and answers all your customers’ concerns spot-on.

Multilingual

Speak the language that strongly resonates with your customers. Support in 20+ international languages.

Voice

Empower your customers to talk and get instant and accurate help whenever and from wherever they want.

Campaigns

Keep your customers in the know by running campaigns on new offers, upsell/cross-sell plans, sending payment reminders, etc.

Channels

Stay Fully Functional on All the Platforms

Let your customers access support instantly no matter where they are. Verloop.io’s omnichannel automation helps you stay in touch with your customers on all the platforms — WhatsApp, Facebook, In-app, Mobile, Website, etc.

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Connect with your customers on platforms where they spend the most time. Send real-time updates to notify on bills, payments, maintenance, literally anything!

Facebook

Connect with your customers on the most used social media platform. Share updates, solve issues and engage customers with media-rich messages in real-time!

Website

Websites are the first and the best gateways to start having alluring conversations with your customers. Don’t miss being available for them there.

In-app

Allow customers to ask questions, send messages, share images and videos from within your product itself. Provide a single platform experience.

Instagram

Build accurate, personalised conversations on Instagram for data-driven and common queries. Accelerate buying decisions by helping customers make the right choices.

Agent Assist

Empower Agents to Efficiently Resolve Queries

Agent assist is packed with features that your agents need to supercharge their productivity while they are busy handling customer conversations. Verloop.io not just helps in streamlining the live chat but also helps fill in your agents on every context they need.

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Agent Dashboard

Enable agents to monitor their day-to-day metrics meticulously. Verloop.io presents a visual summary of their performance in real-time.

Canned Responses

Quick replies are the need of the hour for your customers. Allow your agents to create, save and use these responses on the go.

Nudge

Allow agents to follow up with customers who left the conversation hanging through gentle reminders.

Live Chat Plugins

Use one single app to access hundreds of other apps and quickly respond or resolve the conversations.

More Details

Allow agents to update their availability status, and pull every information they need by applying appropriate filters.

Dashboard, Reporting & Analytics

Measure and Reflect for Best Results, Always

Unified dashboard that lets you measure your bot efficiency, compare your bot performance with that of your agents’, learn agent availability and productivity, and do more. All actionable data in a unified view.

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Overall Dashboards

Never be in discord with your metrics. From breaking down your chat statistics to CSAT, you can measure and reflect on your overall KPIs at a glance.

Real-time Dashboards

Nothing like real-time monitoring right? Use these metrics to plan your customer demand, team capacity, and, hence the availability of your agents in an orderly fashion.

User Insights

Gain deeper insights into the phrases and the frequency at which they use them. You can use this later to decode the intent behind these phrases.

Goal Completion Rate

Envision your goals and achieve them by calculating the percentage of users who finish a particular task or goal set by you successfully.

Report Scheduling

Get reports on your agents’ performance, bot’s efficiency, and other imperative support metrics delivered to your inbox at your preferred time.

Integrated platform

Everything You Need, Synced with Verloop.io

We play nice with others too. Take a look at our integrations with different products CRM, Ticketing, Payments, Marketing and a lot more that you could be using in your tech stack. Connect with any app instantly, with Verloop.io’s out-of-the-box integrations.

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CRM and Ticketing

Access your CRM while paying undivided attention to your customer queries. Verloop.io integrates with about 10+ CRM platforms to offer that seamless customer experience for you too!

Marketing

Seamlessly connect your marketing tools to automate actions and expand the functionality of your services. Sync data in real-time and eliminate the need for back and forth between systems.

Messaging Channels

Be where your customers are. And honestly, your customers are everywhere! Connect with your customers on different channels and provide an omnichannel experience from Verloop.io’s unified console.

Payments

Enable your customers to make their payments swiftly via a secure payment gateway. Integrate with some of the most trusted payment apps like CCAvenue, Razorpay and Rendit.

More Apps

And that’s not all. Verloop.io also integrates with a multitude of other apps ranging from Google sheets to Zapier to Shopify, etc to complement your Martech stack.

Security & Compliance

Rest Assured with Verloop.io’s Military-grade Security

Verloop.io’s got everything it takes to protect your data from breaches. Implement access controls, provide secure ways to login, and stay compliant to data regulations smartly.

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Role Based Access Control

Be it agent or, admin or manager, effectively manage roles across the organization and customize the access each role will have.

GDPR

To us, reliability is the most desirable quality. By complying with GDPR, we avoid unwanted marketing or the risk of having your data resold.

Extra Layer of Protection

Ensure next level of security even if your employees are working remotely. Implement more sophisticated logins and eliminate the risk of exposing passwords.

Data Residency and Compliance

We are very keen on building strong relationships with our customers. Hence we ensure to stay in accordance with the laws specific to your region.

Personally Identifiable Information

We are responsible for the integrity of your identity. Your name, geographical location data, customer loyalty details, everything is safe with us.

Fostering Success Together

More and more customers prefer self-serve over calls to agents. We have been collaborating with Verloop.io to drive this mission and have come a long way.

Anuj Sharma

Product Manager, Nykaa

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ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles.

Siraj Patel

CTO, ADIB

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Of course, the first response time has improved. So have the handling time for chats. I also have more visibility of all interactions between agents and customers.

Fady Jabrah

Customer Experience Manager,
Flyin

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This feature is a great add-on to the tool. The value it brings in terms of time-saving and effective writing is simply amazing and super helpful. With this feature, we were able to save time and increase productivity. This has helped us in auditing agents' performances as well.

Alok Sulakhe,

Team Lead, Ninjacart

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With the help of team Verloop, we were able to create India's first Period Tracker on WhatsApp. It was a challenging ask as the platform had never been used to offer such a service before. However, the team took up the brief openly, worked through the challenges and delivered an efficient service that is useful for every menstruator in India.