Respond to customers with personalised conversations in real-time using conversational AI chatbot for Facebook Messenger. Be available for your customers 24×7.
Extend your reach and converse with all your Facebook visitors, all through the day. Use conversational AI that is built with Natural Language Processing algorithms to gain context, capture customer information and respond in human-like conversations.
Solve customer issues instantly and accurately. Automate 80% of repetitive questions and give your customers the freedom of self-service. Conversational AI provides easy, round the clock customer support and lets them connect with agents for complex queries.
Engage with costumes proactively and send follow up messages to re-engage with them. Share media-rich messages to your customers to restart conversations, update customers on new products and follow up on previous interactions using Facebook Messenger.
Stay connected with your customers on their beloved platform and support messages with media elements such as images, videos, maps, etc. to improve customer experience. Personalise communication by integrating all your customer databases in one place.
Club the Facebook Conversational AI Chatbot with our Conversational Assistants to provide a better customer support experience.
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.