Why Facebook Messenger Chatbot?

increase engagement rate
Boost Engagement
read rate
High Read Rate
brand recall
More Brand Recall
availability
24×7 Availability
response rate
High Response Rate
quick launch
Quick launch
reduce costs
Ops Cost Reduction
customer satisfaction
Increase CSAT

Delightful Support Experience on Facebook Messenger

Respond to customers with personalised conversations in real-time using conversational AI chatbot for Facebook Messenger. Be available for your customers 24×7.

scale engagement

Scale Engagement and Support

Extend your reach and converse with all your Facebook visitors, all through the day. Use conversational AI that is built with Natural Language Processing algorithms to gain context, capture customer information and respond in human-like conversations.

  • Increase Interactions
  • Improve Brand Recall
  • Capture Customer Details

Support Customers All the Time

Solve customer issues instantly and accurately. Automate 80% of repetitive questions and give your customers the freedom of self-service. Conversational AI provides easy, round the clock customer support and lets them connect with agents for complex queries.

  • Provide Rich Experience
  • Standardise Messages
  • Real-time Interactions
customer support
engage with customers

Re-Engage Customers Smoothly

Engage with costumes proactively and send follow up messages to re-engage with them. Share media-rich messages to your customers to restart conversations, update customers on new products and follow up on previous interactions using Facebook Messenger.

  • Make Your Page Discoverable
  • Follow-up with Customers
  • Share Regular Updates

Improve Customer Satisfaction

Stay connected with your customers on their beloved platform and support messages with media elements such as images, videos, maps, etc. to improve customer experience. Personalise communication by integrating all your customer databases in one place.

  • Captivating Content
  • Personalised Interactions
  • Intuitive
    Reports
Improve customer satisfaction

Do More with Conversational Assistants

Club the Facebook Conversational AI Chatbot with our Conversational Assistants to provide a better customer support experience.

Fast and Secure Communication

Veca

When it comes to customer support, understanding the intent behind the customer’s question is important. With Veca, your E-commerce assistant, you can now do just that and more. Our pre-built multi-intent recognition solution can understand complex questions and guide customers to resolve queries accurately and quickly.
Explore Veca
Fast and Secure Communication

Voice

Let your customers send messages to you using voice by Verloop.io. Voice-enabled AI chatbot lets your customer have a hands-free experience and the freedom to express themselves freely and spontaneously. Using Voice, customers can seek support in their native language and reduce the time taken to raise a concern.
Explore Voice

Testimonials

96% Bot Deflection
Murali Reddy

We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.

Murali Reddy VP - Customer Care & Operations, AbhiBus
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0 Missed Chats
Aldin Ambosta

The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%

Aldin Ambosta Head of Customer Experience, O2 Spa
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100,000+ Customers Supported
Khushboo Maheshwari

WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.

Khushboo Maheshwari Co-founder, Kaarva
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~2.2x Increase in Customer Engagement
Anuj Sharma

More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.

Anuj Sharma Vice President - Products, Nykaa
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74% Open Rate
Deepak Ramkrishna

Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!

Deepak Ramkrishna Head of Marketing and Communications, Marathon
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80% Reduction in FRT
Fady Jabrah

Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.

Fady Jabrah Manager, Customer Experience, Flyin
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2 Languages Supported
Craig Wheeler

Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better

Craig Wheeler Group Digital and Omnichannel Director at Kanmo Group
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100% Chat Support
Aditi Kothari

We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication

Aditi Kothari Product Manager, Lido Learning
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94% Improvement in Lead Qualification
Christiano Pailiacho

When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.

Christiano Pailiacho Social Media & Community Manager, Waterprojects
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90% Average CSAT
Aslam Sheikh

Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.

Aslam Sheikh Head of Customer Service, Medibuddy
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