Conversational AI, a form of artificial intelligence, facilitates machines in comprehending and engaging in natural language conversations. By employing algorithms, chatbots, and machine learning, it enables interactive dialogues between computers and humans. Primarily applied in customer service, it finds utility in online chatbots and virtual assistants, enhancing user experiences and streamlining support processes.
In this article, we will inspect the Best 10 Platforms for Building Conversational AI in 2023 that are going to redefine future workplaces.
Rezolve.ai is leading the charge as a conversational AI-powered employee service desk. It seamlessly integrates with collaborative platforms like Microsoft Teams and Slack to provide comprehensive support to employees. This next-generation service desk leverages AI and machine learning to deliver contextual and personalized employee support. It excels in driving self-service adoption, reducing service costs, and achieving low incident response times.
Verloop.io stands as a global leader in customer support automation, offering a wide range of communication channels, including voice, WhatsApp, Instagram, web, and in-app. This platform is a game-changer in automating support functions across diverse industries, such as retail, e-commerce, BFSI, education, logistics, and OTA.
Leena.ai is on a mission to revolutionize employee experiences through its AI-enabled conversational platform. It automates responses to employee queries, streamlines HR operations, and efficiently resolves employee tickets. Additionally, Leena.ai boasts an employee engagement software that assesses engagement levels and analyzes factors influencing employee engagement.
Haptik.ai specializes in delivering personalized, AI-driven conversational experiences across a multitude of channels and languages. With clients including global giants like KFC, Whirlpool, HP, and OLA, Haptik.ai has established itself as a category leader. It focuses on enriching user experiences, fostering customer engagement, and driving business growth through AI-powered conversations.
Zendesk, renowned for its service-first approach, offers the Answer Bot, a remarkable AI-powered solution for customer service. This bot utilizes AI technology to address common customer queries across various communication channels. It seamlessly transfers conversations to live agents when required, ensuring that customers receive prompt and accurate assistance.
Avaamo is a formidable player in the conversational AI space, known for its ability to automate a wide spectrum of enterprise interactions. This platform is built on cutting-edge technologies such as neural networks, speech synthesis, and deep learning. It offers a no-code dialogue management feature, simplifying the development and deployment of conversational solutions.
Aisera introduces proactive, personalized, and predictive AI-powered experiences across HR, IT, sales, and customer service operations. With a focus on user and service behavioral intelligence, Aisera accelerates digital transformation by automating tasks and processes. Prominent enterprises like Zoom, Autodesk, and McAfee rely on Aisera to enhance their operational efficiency.
ServiceNow’s cloud-based workflow automation platform is designed to optimize enterprise operations by streamlining and automating routine tasks. The service catalog, a core component of the platform, provides a comprehensive database of IT services, promoting self-service and event management. ServiceNow empowers organizations to drive efficiency and productivity while ensuring business continuity.
Moveworks is at the forefront of conversational AI, offering a platform that anticipates issues and swiftly assists employees. It simplifies complex tasks, making it easy for employees to access the information they need. Renowned companies like Hearst and Broadcom have harnessed the power of Moveworks to enhance their operations and improve employee experiences.
Kore.ai’s Experience Optimization (XO) Platform is an enterprise-grade conversational AI platform that enables businesses to automate interactions with employees and customers. The platform employs a multi-engine NLP approach to understand user intent accurately and rapidly. Kore.ai facilitates communication across more than 100 languages and over 35 voice and digital channels.
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