Verloop.io, the leading specialist in conversational AI for customer support, announced today that it has partnered with Vinculum Solutions, a market leader in omnichannel retail technology, to enable forward-looking eCommerce brands to build powerful and delightful customer experiences.
With Verloop.io, brands can deploy conversational AI automation into new channels such as WhatsApp, Facebook Messenger, Viber, Voice or SMS from a single platform. This enables brands to reduce their customer support operational expenses, increase their customer engagement and improve their contact centre efficiency.
With Vinculum, eCommerce brands have access to a whole suite of products that enable them to:
- Keep consistent product data across data sources
- Easily list products to global marketplaces
- Reconcile payments from marketplaces
- Orchestrate real-time view of inventory in a single dashboard
- Manage orders, fulfillment, warehouse and returns seamlessly across channels
Gaurav Singh, CEO and Founder of Verloop.io, says “With Vinculum, eCommerce brands get a one-stop solution from managing their data to orders. With Verloop.io the customer experience cycle gets completed and this partnership ensures that eCommerce brands can build remarkable customer journeys.”
Venkat Nott, Founder & CEO of Vinculum, says “Verloop.io is the game-changer every eCommerce brands need to take their Customer Support to the next level. It truly is becoming the Operating System for Customer Support. With the suite of Vinculum and the conversational AI prowess of Verloop.io, eCommerce brands need to look no further to build on the customer experience.”
With the eCommerce market expected to grow to $6.4 trillion dollars by 2024, many brands are now looking to digitally transform their process which will enable them to grow profitable and build delightful customer experiences.
Verloop.io is the world’s leading customer support automation platform that enables businesses to deliver delightful support experiences to their customers across channels. Verloop.io helps brands securely, effortlessly, and accurately scale up their customer support and is used by over 5,000 brands globally, including Decathlon, Cleartrip, Dar Al Arkan, Fetchr, Livpure, Adani Capital, DSP Mutual Fund, Rentomojo, Scripbox, and many more.
About Vinculum Solutions
Vinculum is a global software company, with customers in 30+ countries, enabling the eCommerce ecosystem with SaaS-based products for multi-channel order management and fulfilment. Their software helps marketplaces, sellers on marketplaces, eTailers, 3PLs, CPG companies and retailers to collaborate with one another and identify new revenue streams through multiple sales channels.