Verloop.io, the leading specialist in conversational AI for customer support, announced today a partnership with MobiShastra, one of the largest players in Mobile Value Add Services. MobiShastra’s innovative Value Add Services increase customer stickiness for Telcom players driving a loyal band of customers.
With Verloop.io, brands can deploy conversational AI automation into new channels such as WhatsApp, Facebook Messenger, Viber, Voice or SMS from a single platform. This enables brands to reduce their customer support operational expenses, increase their customer engagement and improve their contact centre efficiency.
MobiShastra’s domain expertise helps it to map and create digital journeys with a wide range of solutions to enable Telcom players to build impactful customer journeys that lead to customer loyalty.
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Rajesh Punjabi, Sales Director – Corporate Accounts said “Telcom players have always looked at ways to build more customer stickiness. With Verloop.io, telecom providers can now provide multi-channel, multi-lingual and 24*7 automated personalised customer support. We look at Verloop.io as the Operating System for Customer Support. Building delightful customer support is the only moat that brands do have today, given all the competition.”
Gaurav Singh, CEO and Founder of Verloop.io, says “Verloop.io and MobiShastra share the same passion for building delightful customer experiences. Our partnership with MobiShastra is exciting and we look forward to seeing what we can accomplish together.”