Verloop.io and Tech Access Asia have entered a strategic partnership to enable brands in the MENAP region to build customer engagement and experience.
Through this collaboration, enterprise customers across the Middle East, North Africa, LEVANT, & Pakistan will be able to gain access to Verloop.io’s conversational AI platform that will enable them to build a complete 360-degree customer support across various channels such as WhatsApp, Instagram, Facebook Messenger, and Voice amongst others.
Verloop.io offers multiple capabilities right from one platform. It not only enables brands to build customer support automation bots across chat and voice channels but also provides live agents with a platform where they can converse with customers that need human intervention. Layered on top of this, are real-time and transformative insights that provide brands with customer support engagement metrics.
“Verloop.io and Tech Access share the same passion for digital transformation. Our purpose is to ensure that brands are able to build delightful support experiences without any hassles. Our partnership with Tech Access Asia is exciting and we look forward to seeing what we can accomplish together .” said Gaurav Singh, CEO of Verloop.io
Verloop.io is the world’s leading Conversational AI platform for customer support. Verloop.io enables businesses to deliver delightful support experiences to their customers across channels. Helping brands securely, effortlessly, and accurately scale up their customer support and is used by over 5,000 brands globally, including Decathlon, Cleartrip, Dar Al Arkan, Fetchr, Livpure, DSP Mutual Fund, Rentomojo, Scripbox, and many more.
“The global pandemic has only exacerbated the customer support problems that brands were already reeling under. In today’s digital age, email and IVR are not enough to support customers that are looking for instant support and it does not build any customer stickiness. Building delightful customer support is the only moat that brands do have today, given all the competition. Together, with Verloop.io, we aim to enable brands, across the Middle East & Pakistan, to build delightful support experiences.” said Jawwad Rehman, CEO of Tech Access Asia.
Tech Access Asia is a leading value-added IT distributor, providing end-to-end business solutions to the enterprise and mid-market sectors. Our charter is to acquire, retain and develop a sustainable and profitable channel for our Vendors. Headquartered in Dubai, with branch offices in Riyadh, Cairo & Pakistan, our operations extend to over 17 countries across the MENA Region. Our technology offerings include Infrastructure, Data Management, Application Management, Security, Business Intelligence, Outsourced Services, Storage, Networking, and IT Consulting.