In our Series A Funding, we just raised $5 million led by Falcon Edge Capital along with existing investors IDFC Parampara, Kris Gopalkrishnan, and K Ganesh.
This funding round marks an important milestone for us at Verloop.io – we have grown by 200% (ARR) and have seen substantial growth across tech, product and people in the last 2 years.
It’s been an incredible journey. Five years ago, when Verloop.io started, we had a single goal that has never changed – we want to ensure brands build delightful customer support experiences. Since then, we’ve helped over 5000 brands around the world process over 2 billion queries with 100 million users.
Brands across the world are partnering with Verloop.io to automate their customer support.
With the new funding, we are going to accelerate on our product and bring new features to ensure as a brand, you can monitor calls better, make chat support even better and further increase the automation. We will also be investing in pursuing rapid geographic expansion across the Middle East, Southeast Asia, and the United States.
To quote Navroz D. Udwadia (Co-Founder and Partner of Falcon Edge Capital), “With rapidly changing consumer behaviors, brands are now looking to enhance their customer support experience. We are excited to back Verloop.io and believe their offering is well tied with increasing demand for solutions that enable brands to supercharge their support teams and drive growth”
And for this, we have you to thank for! We’d like to take this moment and offer a sincere thank you to our customers and partners. Without your support and feedback while counting on us every day, it’s all for nothing. After all, you are the reason we have incredible ratings on G2 Crowd, Capterra, Gartner and more.
Please know that as we continue to grow, we remain dedicated to your success. Verloop.io is one of the leading customer support automation platforms, and if you’re interested in joining us on this journey, we’re hiring!
You can find out more about our funding news in the below publications:
Suggested Reading: Verloop.io’s Year In Review – 2020