Top 10 Ways to Leverage Voice AI for Businesses
Top 10 Ways to Leverage Voice AI for Businesses
Customer support has been an important aspect of any business. Your business doesn’t end with making a reliable product or offering a service to your customers; it’s just the beginning. The key to business success is offering services that make it easy for customers to ask questions and get solutions quickly.
That’s where voice AI can assist you in providing your customers with an excellent customer experience. Businesses can use tools such as conversational AI voice bots for voice commands to give instructions and raise queries. Voice AI offers a seamless experience for your customers, enabling them to multitask effortlessly without disruptions.
Voice AI has delivered remarkable results for businesses, making it a rapidly growing trend in the market. The global market for speech and voice AI is projected to grow from USD 9.4 billion in 2022 to USD 28.1 billion by 2027! This highlights the increasing demand for voice technology to enhance customer experience and drive organisational efficiency.
From answering the customers’ questions to managing the control in smart homes, voice AI solutions are not just a convenience but a better way of interaction. In this blog, we will outline the top 10 voice AI solutions currently dominating current industries.
How Is Voice AI Impacting Businesses?
Business is all about making your customer journey from search to solutions easier. Globally, out of 4.3 billion smartphone users, more than 1.16 billion will use voice technology once a week or frequently. This clearly indicates why businesses should adopt voice AI solutions in their customer experience. Let’s find out more about how voice AI helps businesses build strong customer support:
Enhanced Customer Experience: Voice AI is an innovation that enhances organisations’ ability to get closer to their customers by enabling rapid and efficient interactions with them. With voice AI, customers can get help without enduring long conference calls or getting unwanted replies from chatbots. Additionally, it saves time and creates a more enjoyable customer experience, ultimately strengthening brand loyalty.
Cost-Effective Operations: As per the Mckinsey survey, Voice AI is one of the smartest investments companies can make to reduce expenses by 30% while ensuring excellent customer service. That way, human agents can attend to more complex and individual-based tasks instead of mundane ones. This increases productivity and helps businesses grow without overwhelming employees, making it a cost-effective option.
Suggested reading: Leverage Voice AI Technology for Enhanced Customer Engagement
Top 10 Voice AI Solutions
Voice AI-driven solutions such as those in customer support voice bots use the latest technology, such as Augmented Speech Recognition (ASR) and Natural Language Processing (NLU), to perform best no matter how varying the accent, speech or language. Let’s see the top 10 ways how voice AI solutions are helping industries along with their best tools available:
1. Voice AI for Customer Support - Verloop.io
Enhancing Customer Experience with Automated Support: Verloop.io uses conversational AI to provide quick and accurate answers to the customer’s questions and concerns. This decreases the time clients have to wait and guarantees they always receive quality interaction. This leads to increased customer satisfaction and effectiveness in operations.
Integration with Existing CRM Systems: Verloop.io is a leading voicebot solution for customer support that reduces response times and enhances the customer experience through advanced voice AI for support. Verloop.io ties into CRM software to manage their customer information and interaction. This integration guarantees that the AI-based responses are backed up with customer information to enhance the efficiency of the support.
Apart from this, Verloop.io has over 100+ integrations across different business operations. Some of these include marketing tools for campaign management, workflow management systems, and many more. By integrating these systems, Verloop.io provides real-time data to the AI-based responses and optimises business processes, providing a better support experience.
2. Voice AI for Healthcare Assistance - Nuance Dragon Medical One
Streamlining Patient Documentation and Medical Transcription: Nuance Dragon Medical One is an application that helps document the healthcare process by converting spoken words into text. This cuts the time healthcare professionals spend on paperwork and enables them to spend more time with patients. The tool’s high transcription accuracy minimises the chances of medical records being altered incorrectly.
Integration with Electronic Health Records (EHR) Systems: Nuance Dragon Medical One is fully embedded with EHRs (Electronic Health Records) like Epic and Cerner; voice entries are captured and included in the patient’s chart. Thus, this integration optimises the processes and improves the quality of information.
3. Voice AI for Smart Home Automation - Amazon Alexa
Controlling Home Appliances with Voice Commands: Amazon Alexa allows people to manage all the smart home gadgets using their voice. Some of these are controlling lights, regulating the temperature via thermostats, and controlling security systems, thus making home automation more accessible and comfortable.
How Alexa Simplifies Daily Tasks in Smart Homes: With the help of smart home automation, you are not only limited to controlling the device but also include functions like setting a reminder, creating a shopping list, getting news, etc. This integration reduces the complexity of the tasks and improves the home automation systems.
Compatibility with Third-Party Smart Devices: Alexa works well with a pervasive range of third-party smart home devices, including smart plugs, smart lighting, and robotic vacuum cleaners, among others. This broad compatibility guarantees that the users can design their smart homes in the most suitable way.
Suggested reading: How is Voice AI Changing Contact Center Experience in the Middle East?
4. Voice AI for E-commerce - Google Assistant
Facilitating Voice-Activated Shopping and Product Searches: Voice AI for E-commerce, one of the best voice bots in the market, lets consumers look for products, compare prices, and buy products through voice commands. This is a rather convenient way of shopping as it is faster and more natural for the customer.
Enhancing User Experience in Online Retail: Through offering recommendations based on users’ preferences and enabling voice-based transactions, Google Assistant enhances the shopping experience. The products are well arranged so users can search for what they want to purchase without moving through the complicated web.
5. Voice AI for the Automotive Industry - Cerence
Improving In-Car Voice Interactions and Safety: Cerence’s voice AI technology improves the in-car experience by allowing drivers to navigate, entertain themselves, and communicate through their voices. This reduces distractions and enhances safety by allowing drivers to stay focused on the road without using their hands for controls.
Navigation and Infotainment Systems: Cerence is responsible for voice-guided navigation, hands-free calling, and voice-controlled media control. This integration helps make driving less boring and time-consuming, as a driver is not required to look away from the road frequently.
Partnerships with Leading Automakers for a Seamless Experience: Another key partnership for Cerence is with BMW and Mercedes-Benz, which integrate Cerence’s voice AI technology into their latest car models. These collaborations guarantee that Cerence’s offerings are integrated into the current automobiles, thus improving the driving experience.
6. Voice AI for Banking and Financial Services - Kasisto KAI
Providing Personalised Financial Advice and Assistance: Voice AI for banking and financial services is another top-notch solution where users can open the application and check their balance, transfer money, get advice and many more using their voice. This makes the customer experience better and also gives them easier access.
Banking Apps for Secure Transactions: Kasisto KAI works with banking applications to enable voice-based transactions and the safe management of accounts. This cuts the time one has to spend keying in data and improves the security of voice recognition.
7. Voice AI for Education and E-learning - Siri on Apple Devices
Facilitating Hands-Free Learning Experiences for Students: Voice AI is used for education, and E-learning can help in educational activities in that students can ask questions, set reminders, and even use educational applications using their voices. This way of learning supports the students in learning even without using their hands, and they also benefit from staying organised.
Enhances Accessibility in Education: Siri’s voice features help students with disabilities by offering another way of accessing educational information. This accessibility enhances the learnability of the classroom.
Adoption of Voice AI in E-Learning Platforms: The adoption of Siri in E-learning has been credited to have enhanced the level of engagement and the accessibility of learners. For instance, schools can use Siri to make students with disabilities engage in class better.
8. Voice AI for Hospitality and Travel - IBM Watson Assistant
Streamlining Guest Interactions in Hotels and Resorts: IBM Watson Assistant is a voice solution that integrates voice booking, check-in, and concierge services to improve the guests’ experience. This simplifies a hotel’s operations and enhances the guests’ satisfaction.
Booking and Itinerary Management: Watson Assistant helps guests book and organise travel plans using voice commands. This is where these applications come in to make travelling more convenient and more self-catering.
Enhancing Guest Experiences with Personalised Services: Some of the features of IBM Watson Assistant include providing personalised services and products to the guests, which may include food and beverage outlets and places of interest. This personalisation enhances the general experience of a guest.
9. Voice AI for Retail and In-Store Experience - SoundHound Houndify
Enabling Voice-Activated Product Searches and Recommendations: Houndify SoundHound enables customers and clients to search for commodities, obtain recommendations and acquire information by making voice commands while shopping physically in stores. This improves the retail experience when shopping as they are now engaging.
Improve In-Store Engagement: Houndify helps retailers interact with customers through voice-enabled information and help. The integration assists in boosting sales and enhancing customer satisfaction by enhancing shopping and personalisation convenience.
Increased Sales Through Voice-Powered Experiences: Houndify has been integrated into some retailers, and they have seen an upsurge in sales and customer interaction.
10. Voice AI for Media and Entertainment - Google Dialog Flow
Powering Interactive Voice Assistants for Content Discovery: With Google Dialog Flow, it is possible to build voice assistants in dialogues to help users find content and navigate through it. This voice-activated system improves how users can search and consume content and media.
Enhancing User Engagement in Streaming Services: Dialog Flow enhances the user experience by allowing one to use voice commands for streaming services. They can thus use the application to search for content, play, pause or even get recommendations for other content in the application, thus improving the overall user experience of media.
Dialog Flow by media companies: Companies using Dialog Flow state that their users are more satisfied with their services due to their ability to offer customised content and interactions. For instance, a streaming service had a higher rate of user retention when it introduced voice AI as a better way to find content.
Drive Growth with Voice AI
With the increasing customer demand, voice AI has the power to provide personalised and accessible customer support solutions that improve a customer’s bond with your business. From streamlining customer support with Verloop.io to transforming smart home automation with Amazon Alexa, the benefits of voice AI are extensive and impactful.
These technologies automate routine tasks, provide instant responses, and improve user experiences across various sectors, including healthcare, e-commerce, automotive, and education. As voice AI advances, it will become increasingly crucial in meeting consumer demands and driving business innovation. If you’re a business, looking to drive your growth, now is the time to use the power of voice AI to meet your customer demands and streamline your customer support.
Transform Your Customer Support with Verloop.io's Voice AI
Verloop.io’s voice AI chatbots can help you keep your customers engaged and provide faster, more personalised customer service. Don’t miss out on the opportunity to take your customer interactions to the next level.
Get started today with Verloop.io’s voice AI and see how automation can transform your support system. Request a demo now!
