Spring walked in, and so did a wave of good news.

Longer days, brighter skies – and a fresh batch of G2 badges with Verloop.io’s name all over them.

We’re thrilled to share that Verloop.io has been awarded 50+ badges in G2’s Spring 2025 Report! These aren’t just shiny icons to flex on the internet (though they do look good). They’re proof that what we’re building – for you, with you – is working.

Behind every badge is a story. Of a support team handling 10x the volume without breaking a sweat. Of a customer who finally found an AI agent that “just gets it.” Of a business that moved from reactive to proactive support – and never looked back.

And that’s what makes this moment really special. Not just the recognition, but what it represents.

Let’s take a closer look at the wins, the work that went into them, and what it all means for the future of customer support.

What these badges really mean?

G2 badges are earned based on independent reviews from verified customers. They evaluate platforms based on user satisfaction, implementation, ease of use, support quality, and business outcomes.

Here’s how Verloop.io ranked this season:

• High Performer in Bot Platforms, Chatbots, and Live Chat – across Enterprise, Mid-Market, and Small Business segments
  
• High Performer in key global regions like India, Asia, Asia-Pacific, EMEA, and Middle East & Africa
  
• Best Usability, Best Results, Best Meets Requirements, and Best Support
  
• Easiest Setup and Highest User Adoption – signalling fast implementation and long-term value
  

This isn’t just about winning across the board. It’s a signal that Verloop.io works – no matter where you’re based or how complex your support setup is.

Why do our customers choose Verloop.io?

Because support should feel effortless — for the teams delivering it, and the people experiencing it.

Our customers aren’t just looking for tools. They’re looking for a platform that’s ready for what’s next. One that understands how support has evolved — and is built to evolve with it.

Behind the scenes, there’s powerful tech doing the heavy lifting — generative AI, LLMs, NLP, voice automation — but on the surface? It’s simple, intuitive, and built to actually work the way support teams do.

That’s what makes the difference. 

Conversational AI for Enhanced Engagement

Our platform leverages Generative AI and Large Language Models (LLMs) to create human-like, engaging conversations. This technology enables our AI to understand context, learn from interactions, and provide accurate, personalised responses, enhancing the overall customer experience. ​

• Automated Query Handling: Efficient resolution of routine inquiries, allowing human agents to focus on complex issues. 
• Proactive Customer Outreach: Engaging customers on their preferred platforms, ensuring timely responses and improved satisfaction.
• Real-Time Solutions: Leveraging customer data to provide immediate resolutions, reducing hold times and enhancing the overall experience.

Suggested Reading : Phone vs Conversational AI support 

Voice AI for Scalable Support

With our Voice AI Call Solution, companies can handle customer queries through natural, human-like conversations, enhancing accessibility and satisfaction.

• Automated Speech Recognition (ASR): Accurately transcribes conversations by minimizing errors and recognizing various accents and languages.
  
  
• Natural Language Understanding (NLU): Interprets intent, identifies entities, and analyzes sentiment, ensuring appropriate responses.
  
  
• Generative AI Integration: Comprehends complex queries and delivers relevant, human-like responses instantly.
  
  
• Speech Normalisation: Our Voice AI incorporates speech normalisation, transforming structured data into natural-sounding speech that aligns with human communication patterns.

Read more about how Voice AI works here.

Empowering Agents with Advanced Tools

Verloop.io enhances agent productivity through:

• Co-Pilot: To assist support agents, our platform includes an LLM-powered tool, CoPilot for Agents. It provides real-time suggestions, helps in drafting responses, and adjusts the tone of messages to suit different contexts. This tool enhances agent productivity and ensures consistent, high-quality customer interactions.
  
  
• Sparks: Our AI-driven tool, Sparks, automates the quality audit process by analysing customer interactions for compliance with service level agreements and engagement quality. It provides actionable insights for targeted coaching, enabling continuous improvement in customer service delivery.

A Heartfelt Thank You to Our Users

None of this would’ve been possible without you.

Every badge, every win, every tiny product tweak that made a big difference – it’s all fuelled by the trust you’ve placed in us. Whether you’ve been a customer, a partner, an advocate, or someone cheering us on from the sidelines – thank you. These G2 Spring 2025 recognitions aren’t just ours. They’re yours too.

You’ve challenged us. Inspired us. And made us better.

And we’re just getting started.

The road ahead looks exciting (and we’re already building it)

While we’re beyond proud of what we’ve achieved, the truth is – this is just one chapter. The real thrill? It’s in what comes next.

We’re already hard at work. New ideas. Better tech. Smarter AI. All designed to make customer support not just easier for businesses, but delightful for customers.

And whether you’re curious about automation, exploring Voice AI, or just trying to cut support volumes without losing the human touch – Verloop.io’s here to help you do just that.

Let’s build the future of customer support together

If you’ve made it this far, maybe it’s time we had a chat. We’d love to show you what we’re building.

Let’s talk about your goals. Your support challenges. Your wishlist. And how we can help you make every customer conversation count.

Book a demo and let’s build something great, together.