G2’s 2021 Fall Report is out and once again, Verloop.io is recognised with several awards, including the Leader and High Performer in 4 categories — Bot Platform, Chatbot, Conversational Support and Live Chat.
We’re excited to announce that G2 has yet again established us as Leaders in their Fall Report for 2021. This time, we’ve received 22 badges across 4 categories of Bot Platform, Live Chat, Chatbot, and Conversational Support.
G2 is an independent software review platform
Visitors use the site to research and compare tech products/tools. Each quarter, G2 highlights the best solutions in the industry — based on customer reviews and social data.
The reports are based on authentic and verified user reviews and data aggregated from company profiles to calculate the CSAT and market presence scores. The Leader award recognises platforms that consistently gets great feedback from users.
To win the Leader award twice, that too back-to-back (Summer and Fall), is an important milestone for us. This result brings us one step closer to our mission of building the operating system for customer support.
In addition to the Leader and Top Performer badges in various categories, we are proud to show off our ‘Users Love Us’ badge. Getting this badge every quarter shows that our users are highly satisfied with the product and our service.
Suggested Reading: “Users Love Us”; We’re Not Saying It, G2 Crowd Is!
Verloop.io’s top-rated badges for Fall 2021 include:
- Leader – Category Chatbots
- Leader – Category Bot Platforms
- Leader – Category Asia Pacific Chatbots
- Momentum Leader – Category Chatbots
- Momentum Leader – Category Bot Platforms
- Momentum Leader – Category Live Chat
- High Performer – Category Conversational Support
- High Performer – Category Live Chat
- High Performer – Category Enterprise Live Chat
- High Performer – Category Mid-Market Chatbots
- High Performer – Category Mid-Market Conversational Support
- High Performer – Category Mid-Market Live Chat
- High Performer – Category Small-Business Chatbots
- High Performer – Category Small-Business Conversational Support
- High Performer – Category Small-Business Live Chat
- High Performer – Category Asia Live Chat
- Enterprise High Performer – Category Enterprise Asia Live Chat
- Mid-Market High Performer – Category Mid-Market Asia Live Chat
- Small Business High Performer – Category Small-Business Asia Live Chat
- Easiest Setup – Category Mid-Market Chatbots
- Easiest Setup – Category Small-Business Conversational Support
- Users Love Us
Verloop.io helps businesses of all sizes to provide delightful support to their customers. Using the platform, brands scale their customer support function with quick and accurate responses to FAQs. In case of complex queries, the chatbot smoothly hands over the chat to an agent with all the context and previous chat history.
A quick glance through Verloop.io’s G2 reviews reveals how the product has evolved to meet the market’s needs. From an easy-to-use interface, consistent and instant responses to a unified point of view for admins/agents and seamless integration, our powerful features have taken our customer’s support function to the next level.
Psst: We have over 110 reviews. Check them out for yourself here.
Earning the number one spot from G2 users in Bot Platform and Chatbot categories as well as the High Performer in Conversational Support and Live categories is a testament to Verloop.io’s all-in-one platform for customer support.
Verloop.io provides everything you need to support customers and empower agents in a single platform
- Quick, intelligent and contextual responses to customer queries
- 20+ languages and 6+ channels to personalise the customer experience
- Unified customer view and smart plugins for agent efficiency
- 100+ integrations to work with your tech stack and tools
- Dashboard that measures your bot and agent’s performance
- Enterprise-grade security to protect your user’s data from threats
This result is a reflection of our incredible team’s effort and valued customers’ feedback. We’ll continue to listen to our users and develop our product further. If you are looking to automate your customer support and delight your users, check out our platform by scheduling a demo.