The quantum of modern technology’s digital capabilities is ready to irreversibly impact industries and business processes across the globe.
Today, we can see the transformational ripples it has created in lifestyle, business techniques, educational procedures, retail and insurance, and everyday encounters.
Machine learning coupled with voice technology is streamlining each layer of the buyer journey. From exploring products to post-sale support, voice AI is aiding companies in automating every aspect of the process.
Voice AI is one of the evolving products of technology best suited for businesses of all genres and regions. It simplifies and automates processes that otherwise require human intervention.
According to a report by eMarketer, nearly 92.3% of smartphone users will be using voice assistants by 2023. Undoubtedly, AI-powered voice technology holds the competence of changing the business landscape for good.
Early adoption of voice AI can offer multifold benefits to companies. But what are the reasons that have created such a bright future of voice assistants? What are the significant trends or predictions that a business needs to focus on? Let us have a look.
Suggested reading: Voice AI: What is it and How Does it Work?
Adoption of Voice AI: The focal point of tech innovation
The key focus for any business is to explore the opportunities for growth and earn better returns while satisfying the customer needs. With evolving technology and new tools popping up in the market, voice AI can help you in streamlining your operations.
Juniper Research reported that by 2024, users would interact with voice assistants on over 8.4 billion devices, exceeding the world’s population and rising 113% over the 4.2 billion devices expected to be in 2020. Doesn’t this put the future of voice assistants into perspective?
Conversational AI is shaping the future of voice assistants. With the power of NLP voice recognition, companies can drive natural and free-flowing conversations with their customers.
Let’s look at some of the trends that set the context of the future of voice AI
Integration into mobile apps
Smartphones are now nuclear in delivering omnipresent support to customers.
90% of the world’s internet population uses their mobile phones to go online. Needless to say, people prefer to browse, shop, and interact with brands on their phones today.
Mobile app integration with voice AI will considerably enhance an app’s functionality, by providing easy-to-access support to users.
Streamlining customer support
Voice AI can streamline the customer support experience for you and your customers. Voice assistants can help shorten the resolution time by offering an engaging space to ask and get answers.
Voice bots powered by conversational AI can enhance customer experience by leveling any road bumps. Allowing the user to handle multiple tasks simultaneously, voice chatbots will allow better reach and a higher degree of usability. A user can now search products or give commands while driving, cooking or even working.
Higher degree of personalisation
The future of voice assistants, especially of technologies like Alexa and Siri, is quite proficient. Allowing the users to have a personalised experience on their phones and wherever they are, these voice bots offer unparalleled convenience.
AI-driven tools and devices in demand
Smart gadgets and displays are now voice-operated, which offers a greater degree of safety and security. One of the finest applications when integrated with facial and gesture recognition, this can revamp the technology industry completely.
These trends are going to pave the way for the quick adoption of Voice AI across industries and channels.
Suggested reading: 5 Tips on How to Leverage Voicebot to Improve User Experience
Early adoption of Voice AI is here to redefine business functions
Let’s put some numbers to back up our claim.
A report by Capgemini suggests that 70% of consumers will shift from brick and mortar shops or banks to voice assistants over the next 3 years. Another report by Forbes points out that 71% of consumers are satisfied with the voice assistants in their mobile devices.
Voice AI holds immense potential for innovation. It has the ability to reshape communication, simplify tasks, improve productivity, and strengthen customer reach.
Let’s get into the different ways Voice AI can benefit your company:
Polished customer journey
The convenience of action is becoming the top priority for a typical 2021 user. Voice AI aims at smoothening the road for a customer. Offering frictionless support to the customers ultimately leads to higher customer satisfaction and better brand loyalty.
Reduced customer care costs
Machine learning has definitely taken the load off companies that were previously operating on a manual workforce. Voice AI can reduce the cost of appointing additional staff and training while offering an opportunity for growth.
Being present round-the-clock
Customers expect a lot more from brands now than they did before. They want to connect and interact with brands they trust. A voice chatbot can allow your customers to connect with your brand at any time to offer better customer connectivity and accessibility. It can be capable of detecting user intent through NLP to mimic human-like conversations even out of working hours!
Interactive bilateral conversations
Companies that engage with customers do a lot better than passive brands. Voice AI can create a better experience with query resolutions by facilitating two-way communication between your users and a smart voice AI.
More conversions through data-driven recommendations
The voice-based AI can seamlessly collect the customer information and process the same to bring out better, customised, and personalised suggestions.
Improved end-user experience
Waiting time or delayed resolutions can be frustrating not just for your customer, but anyone! However, a voice AI can connect with multiple users simultaneously, thus reducing the wait time and improving customer satisfaction.
Mutually inclusive support
Another advantage of smart voice support is that it’s not dictated by predefined quick replies. Your visitors don’t need to articulate their replies to be understood by AI.
It holds the ability to comprehend natural language to ensure the conversation flows effortlessly. With AI, it can understand the nuances of dialects and differences in speech, tone, etc to eliminate any hurdles faced by a user during the interaction.
Considering the future of voice AI, the value derived from voice technology can surpass customer expectations. Consequently, this can give you a jump in revenue and an amplified customer base needed to sustain in a competitive market.
Suggested reading: How to Measure the Success of Your Voice AI Bot?
Voice AI: The future of customer interaction and brand building
As reported by Salesforce, 58% of customers say emerging technologies such as chatbots and voice AI have changed their expectations of companies. Yet another report by Spiceworks suggests that 46% of companies use intelligent assistants or voice AI for voice-to-text dictation.
The future of voice AI and the early adoption of voice AI can prove to be a boon for companies looking to streamline their support services.
The future of voice AI and dynamic real-time support automation go hand in hand.
Collaborating with the finest technological tool developers like Verloop.io, you can now rethink the way you deliver experiences to people. With a conversational AI tool, you can now gauge and resolve queries in a jiffy with minimal to no manual intervention!