Modern technology’s capabilities are ready to irreversibly impact industries and business processes across the globe.
Today, we can see its transformational ripples in lifestyle, business techniques, educational procedures, retail and insurance, and everyday encounters.
Machine learning coupled with voice technology streamlines each layer of the buyer journey. From exploring products to post-sale support, voice AI is aiding companies in automating every aspect of the process.
Voice AI is one of the evolving products of technology best suited for businesses of all genres and regions. It simplifies and automates processes that otherwise require human intervention.
Early adoption of voice AI can offer multifold benefits to companies.
But what are the reasons that have created such a bright future for voice assistants?
What significant trends or predictions do a business need to focus on?
Let’s have a look!
Suggested reading: Voice AI: What is it and How Does it Work?
Adoption of Voice AI: The Focal Point of Tech Innovation
The key focus for any business is to explore opportunities for growth and earn better returns while satisfying customer needs. With evolving technology and new tools popping up in the market, voice AI can help you streamline your operations.
Juniper Research reported that by 2024, users would interact with voice assistants on over 8.4 billion devices, exceeding the world’s population and rising 113% over the 4.2 billion devices expected to be in 2020. Doesn’t this put the future of voice assistants into perspective?
Conversational AI is shaping the future of voice assistants. With the power of NLP voice recognition, companies can drive natural and free-flowing conversations with their customers.
Trends That Set the Context of the Future of Voice AI
Integration into mobile apps
Smartphones are now nuclear in delivering omnipresent support to customers. As of 2021, 54.8% of global web traffic now occurs on mobile phones. Mobile app integration is the pioneering trend that increases the application’s functionality while offering users a smooth end-to-end integration facility.
Streamlining Customer Support
Voice AI can streamline the customer support experience for you and your customers. Voice assistants can shorten the resolution time by offering an engaging space to ask and get answers.
Voice bots powered by conversational AI can enhance customer experience by levelling any road bumps. Allowing the user to handle multiple tasks simultaneously, voice chatbots will allow better reach and a higher degree of usability. Users can now search for products or give commands while driving, cooking or even working.
Higher Degree of Personalisation
The future of voice assistants, especially of technologies like Alexa and Siri, is quite proficient. These voice bots offer unparalleled convenience, allowing users to have a personalised experience on their phones and wherever they are.
AI-Driven Tools and Devices in Demand
Smart gadgets and displays are now voice-operated, which offers a greater degree of safety and security. One of the finest applications, when integrated with facial and gesture recognition, this can revamp the technology industry completely.
These trends will pave the way for the quick adoption of Voice AI across industries and channels.
Suggested reading: The Correlation between Voicebots and Improved User Experience
Redefine Business Functions with Early Adoption of Voice AI
Voice AI holds immense innovation potential. It has the ability to reshape communication, simplify tasks, improve productivity, and strengthen customer reach.
Let’s get into the different ways Voice AI can benefit your company:
Polished Customer Journey (H3)
The convenience of action is becoming the top priority for a typical 2021 user. Voice AI aims at smoothening the road for a customer. Offering frictionless customer support ultimately leads to higher customer satisfaction and better brand loyalty.
Reduced Customer Care Costs
Machine learning has taken the load off companies previously operating on a manual workforce. Voice AI can reduce the cost of appointing additional staff and training while offering growth opportunities.
Being Present Round-the-Clock
Customers expect a lot more from brands now than they did before. They want to connect and interact with brands they trust. A voice chatbot can allow customers to communicate with your brand anytime, offering better customer connectivity and accessibility. It can detect user intent through NLP to mimic human-like conversations even outside of working hours!
Interactive Bilateral Conversations
Companies that engage with customers do a lot better than passive brands. Voice AI can create a better experience with query resolutions by facilitating two-way communication between your users and an intelligent voice AI.
More Conversions through Data-Driven Recommendations
The voice-based AI can seamlessly collect customer information and process the same to bring out better, customised, and personalised suggestions.
Improved End-User Experience
Waiting time or delayed resolutions can be frustrating for your customer and anyone! However, a voice AI can connect with multiple users simultaneously, thus reducing the wait time and improving customer satisfaction.
Mutually Inclusive Support
Another advantage of intelligent voice support is that predefined quick replies do not dictate it. Your visitors need not articulate their responses to be understood by AI.
It can comprehend natural language to ensure the conversation flows effortlessly. AI can understand the nuances of dialects and differences in speech, tone, etc., to eliminate any hurdles a user faces during the interaction.
The value derived from voice AI can surpass customer expectations, considering the future of voice assistants. Consequently, this can give you a jump in revenue and an amplified customer base needed to sustain in a competitive market.
Suggested reading: How to Measure the Success of Your Voice AI Bot?
Voice AI: The Future of Customer Interaction and Brand Building
The future of voice assistants and the early adoption of voice AI is a boon for companies looking to streamline their support services.
Voice assistants and dynamic real-time support automation go hand in hand. Collaborating with the finest technological tool developers like Verloop.io, you can rethink how you deliver people, experiences. With a conversational AI tool, you can gauge and resolve queries in a jiffy with minimal to no manual intervention!