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Leverage Voice AI Technology for Enhanced Customer Interaction

back to main menu

Leverage Voice AI Technology for Enhanced Customer Interaction

The global economy has undergone a technological revolution, where cutting-edge programs and systems have become the norm for critical functions. However, for the longest time, conversing with machines seemed like an insurmountable challenge until Voice AI stepped in.

With its remarkable capabilities, Voice Artificial Intelligence has breathed life into human speech, making it intelligible to machines.

This conversational AI tool allows us to interact with our devices using natural human language simply by issuing commands. It is no surprise that recent studies indicate that 69% of consumers turn to conversational AI for obtaining information.

Many brands have harnessed the power of conversational AI to connect with their customers. It’s no secret that voice-enabled customer interactions enhance the user experience, leading to unparalleled engagement.

So, if you want to employ Voice AI technology to elevate customer engagement in industries like banking, call centres, or hospitals, here’s how to go about it.

Types Of Voice AI Technology

Artificial intelligence lets users communicate with bots or machines in their natural languages. The below-mentioned pointers enumerate their operation techniques.

1. Natural Language Understanding

It helps the bot to comprehend the language and execute the next steps in the conversation.

2. Natural Language Processing

After the conversion of the text, the bot has to interpret and analyse it further. The system processes the text into language that one can understand easily.

3. Text to Speech

This method converts text into natural human speech through syntactic and semantic techniques. 

4. Automatic Speech Recognition

Once the AI system evaluates the user input, it can reply to the user’s query. Moreover, the algorithm filters its responses to provide a suitable solution.

Generative AI in Voice AI Technology

Generative AI applications can be leveraged in Voice AI Technology to automatically synthesise voice recordings for various purposes eliminating the need for human voice actors, saving time and resources while producing high-quality results.

Voice AI technology encompasses various types, each with its unique implications. Let’s explore the diverse categories it contains:

1. Conversational Voicebots

These voice bots make interactions easier due to easy access and no delay. They are also capable of transferring relevant information to live agents. This category provides different opportunities to earn more revenue.

The reason is that they offer personalised customer interactions according to customer history and responses. Conversational voice bots deliver convenient services to customers at all times. 

2. Personal Voicebots

Due to these conversational AI tools, you can speak various languages. Personal voice bots recognise human conversations, including swear words, allowing you to talk for several hours.

All you have to do is train the bots according to your preference(s).

3. Rule-Based Voicebots

Such voice bots help in embedding a specific set of rules to perform conversations. The rule-based voice bots carry out tasks according to conditional statements.

They are simpler to build, but you can also train them faster.  Another significant benefit of rule-based voice AI technology is reduced costs. 

How Is Voice AI Useful For Engaging Customers

The primary target of voice AI is to meet customer demand and provide more autonomy. Do you know why? Nowadays, customers like self-service features through business chatbots. With the onset of voice commands, this practice has become more convenient in the business circle. 

How willing are voice bots for business operations? Let us look at how voice AI technology imparts an innovative customer experience. 

1. Gaming

One of the most fascinating applications of this technology is in the gaming sector. Since no gamer likes interruptions in the form of technical bugs, voice AI comes in handy while reporting glitches. In addition, it creates an immersive experience for gamers because it allows them to talk to record screens, share clips to other platforms and even speak. 

2. Quick Service Restaurants

Voice AI technology offers delightful customer service in QSRs. It ensures superior hygiene quality and increases sales through tailored voice experiences. Thus, customers can enjoy extraordinary dining experiences due to their practical usefulness. Voice-enabled AI technology is prevalent in Quick Service Restaurants because they help in upscaling the brand.

3. Call Centres

A call centre has to deal with frequent support queries now and then. To reduce the burden of the agents, call centres utilise voice AI. In such a scenario, customers need not wait for long hours. Also, this technology allows them to entertain uncountable calls from their customers daily. 

4. Shopping

Since the pandemic, people are mostly shopping online. From delivering a diverse experience to responding to queries in short durations, conversational e-commerce bots present unique possibilities to customers. Not only has these user-friendly AI chatbots for e-commerce enhanced the quality of customer service, but they also enhanced brand value. 

5. Banking

It so happens that customers often feel uncomfortable interacting with people over the phone. Therefore, voice bots benefit them without revealing personal information.

It performs crucial tasks such as displaying transactions, verifying information, identifying fraudulent activities, and offering customised tips. 

For instance, Apple’s AI-enabled voice assistant, Siri, is one of the factors for a considerable spike in the sale of their products. Siri’s large-scale machine learning algorithms help users do commonplace tasks easily. 

Similarly, Microsoft has introduced an AI-powered tool to perform high-quality speech recognition. Besides synthesising personalised speech, this technology can produce realistic sounds. 

Verloop.io Solutions For Customers

In an era of remarkable technological progress, we find ourselves reaping the benefits of innovation while simultaneously witnessing the proliferation of security threats.

Even as Voice AI technology empowers us, it is not immune to breaches of privacy caused by inadequate authentication and fraudulent activities. Hence, selecting a robust voice AI-powered software solution that can effectively address these security concerns is imperative.

But fret not! Step into the realm of Verloop, where retail chatbots reign supreme, igniting unparalleled engagement and driving exponential sales. Embracing this conversational AI tool will elevate the essence of customer experiences.

With Verloop.io at your side, users can effortlessly access information and express their vocal queries, relieving your team of the burden of Average Handling Time. Behold the splendour of its round-the-clock service, effortlessly catering to visitors with utmost efficiency. Moreover, the magic lies in the fact that you will seldom require the assistance of human agents to operate customer support services.

The Future Landscape of Voice AI Technology

With their astonishingly human-like advancements, voice AI has become an irresistible magnet, attracting the younger generations with its charm. This transformative technology serves as a vital catalyst for automating myriad tasks, propelling us into a future of streamlined efficiency.

Picture the possibilities as your business effortlessly bridges linguistic barriers, reaching out to a diverse and expansive customer base.

Rest assured that Verloop.io is here to bring order to your business endeavours in a world where chaos often reigns. With their steadfast support, your operations will become a symphony of organisation and efficiency, paving the way for unrivalled success.


1. What is the Purpose of Voice AI?

Through artificial intelligence, Voice AI makes interpreting and following voice commands possible. The conversational AI tool can understand and convey natural human language to others. 

2. Where Can I Use An AI-Generated Voice?

From YouTube videos to voiceovers and commercials, AI-generated voice has several applications.

3. What Does ‘Voice-First’ Indicate?

It implies you can allot a skill to any third-party platform through various modes. 

4. What is the Future of Voice AI Technology?

This technology facilitates communication while providing easy interactions among the masses. In other words, Voice AI will revolutionise the Metaverse ecosystem soon. 

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