Navigate Support Challenges Seamlessly with Co-pilot for Agents

Enable agents to respond swiftly with AI-powered support that generates instant responses by actively monitoring conversations.

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Dashboard
Real-Time Support for Agents

Boosts agent productivity, ensures consistent engagement and delivers exceptional customer experiences. Co-Pilot for Agent provides real-time assistance to agents, benefiting both customers and agents.

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Generative AI Support
Assist Agents

Help agents by providing real-time assistance, making customer interactions smoother and more efficient. Co-pilot for Agents actively listens to conversations to craft responses.

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Agent Partner Suite
Go Beyond Agents' Productivity

Use our Generative AI suite, including AnswerFlow, AI-Summary, AI-Tone Adjustment, and more, to help agents meet SLAs and craft cohesive responses efficiently. These tools boost productivity, streamline communication, and maintain consistent service quality.

Co-pilot for Support in Action

Real-time Assistance
Time saved handling queries
It listens to every message from the customer and provides suggestions or actions in real time with a single click.
Agent Assignment
Time saved handling queries
Co-Pilot for Agent is available only to the agent assigned to the customer chat.
Transfers
Above end-user retention
During transfers between agent, Co-Pilot for Agents maintains its state, ensuring continuity in customer support
Activation
Time saved reviewing conversations
Use documents and conversations flow to power the Co-pilot for Agents bot

Meet and Exceed Customers’ Expectations with Co-pilot for Agents Features

Ready-to-Send Responses

Enhance the quality and consistency of customer experience with quick, ready-to-send responses. 

SLA Compliance

Generate real-time Service Level Agreements (SLAs) responses to navigate conversations systematically and reduce the learning curve for new agents. 

Quick Action Triggers

Equip agents with quick action triggers for tickets like returns, refunds, cancellations, and scheduling, reducing turnaround times.

Embrace the pinnacle of cutomer support