It is with great pleasure that we announce the G2 Summer 2024 Report and guess what! Verloop.io is flying with pride as we expose our most recent successes and honours in many different fields. Once again, Verloop.io towers as the live chat recipient of the esteemed High Performer Badge. Not just that; our platform has earned an outstanding 53 badges in 14 different categories, including bot platforms, chatbots, conversational support and customer service. This confirms our constant commitment and rewards our dedication to excellence in customer support automation.

Check out the reviews and comments that our clients have left on G2 and see what they have to say.

What Sets Verloop.io Apart?

Our dedication to innovation, excellence, and user satisfaction drives us toward redefining the customer support scenario globally. Our platform allows companies to provide unmatched customer experiences by means of a suite of latest technologies and cutting-edge functionalities. Verloop.io is a shining example of excellence in customer support from simple AI powered chat and voice solutions that effortlessly integrate with current processes to co-pilot for support and LLM based automation that precisely assist businesses to meet consumer wants.

In addition to demonstrating our consistency and ongoing progress, the accolades that we have won are a reflection of the unique strategy that we have taken.

In the G2 Summer 2024 Report, we have highlighted the following successes, which are a direct glimpse into our work:

• Bot PlatformsEnterprise High Performer in Asia and Asia-Pacific regions Best Estimated ROI for mid-market businesses Highest user adoption in small business
• ChatbotsEnterprise High Performer in India, Asia and Asia-Pacific Best meet requirements in enterprise. High performer in the enterprise, mid-market, and small business.
• Conversational SupportEasiest setup in enterprise Best meets requirements in enterprise.
• Live Chat High performer in enterprise, mid-market, and small businesses.
• Social Customer ServiceHigh performer in enterprise, mid-market, and small businesses.

These awards really show Verloop.io’s relentless dedication to provide our esteemed clients with outstanding support and an enchanted customer experience. Every badge and accolade is evidence of our team’s unrelenting pursuit of pushing the envelope of what good consumer support can do.

Looking to the Future

G2 Summer 2024 Report is not just a testament to our past achievements; it’s our vision into the future of customer support, where innovation, excellence, and user satisfaction converge. We are continuously working to enhance our platform, ensuring that our customers always have access to the best tools and technologies to meet their evolving needs.

As we celebrate another milestone in our journey, we extend our heartfelt gratitude to our incredible customers for their unwavering trust and support. Your feedback and reviews on G2 have been instrumental in helping us reach new heights. We also want to acknowledge the dedicated Verloop.io team whose efforts have made this remarkable achievement possible.

Join us as we continue to lead the market with our consistent, innovative, and customer-centric approach. Together, we are shaping the future of customer support, one badge at a time.

Understand how Verloop.io is Changing the Customer Support Space

Verloop.io continues to lead the way in revolutionising customer support with a suite of cutting-edge AI tools, meticulously crafted to meet the core requirements of modern support operations:

1. AI Agent:Our conversational tool for chat and voice support empowers businesses to swiftly address customer queries, automatically enhancing customer satisfaction and fostering seamless interactions. Experience the power of LLM in our AI agents, as they can greatly enhance multilingual customer service.
2. Co-Pilot for Support:This generative AI-powered tool actively listens to conversations, generating accurate and relevant responses to customer queries. By providing real-time assistance to agents, it ensures engaging communication and enhances the overall customer experience.
3. Sparks:Use Gen Al Sparks to analyse all interactions, identifying process gaps, quality improvement scenarios, and coaching opportunities.

Together, these three tools streamline your operations to the fullest extent through the power of automation.

Here are compelling reasons to upgrade your contact centres and harness the power of AI:

• Improved Data Security:We prioritise data security with the highest levels of encryption and compliance measures, safeguarding your valuable information.
• Enhanced Efficiency and Agent Productivity:Experience unparalleled operational efficiency and agent productivity while reducing costs with our self-serve contact centres.
• Improved Customer Satisfaction (CSAT):Leverage technologies to automate excellent customer support delivery, significantly improving CSAT scores.
• Reduced Operational Costs:Minimise unnecessary expenses associated with onboarding, technical training, manual QA, and reporting through the utilisation of AI and automation.

Schedule a short product demo and meet our experts to witness firsthand the transformative power of AI on our platform!