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17 Sep | 7:30 PM IST

Customer Support = Business Continuity, An OTA Webinar

Duration 1:02:31

Hosted By

Ankit Sawant

Ankit Sawant

Global Sales Head - Travel, Verloop.io

Panellists

Vittorio Barraja

Vittorio Barraja

Group Chief Marketing Officer, Travelstart

Avinash Ambati

Avinash Ambati

Product and Growth Head, Rehlat

Joy Ghose

Joy Ghose

Vice President of Partnerships, Headout

Industry

Travel

The Covid-19 pandemic has had a serious impact on the travel and tourism sector. With travel restrictions in place, online travel agencies (OTA) have had quite a few challenges to deal with. With lockdowns being imposed, and a surge in refund and cancellation requests, scaling up operations and re-imagining how businesses interact with their users have become crucial. 

We cover: 

  • Covid-19 and its impact on the industry
  • How do brands build customer trust in such scenarios 
  • Role of automation in handling customer support 
  • Key insights and takeaways from dealing with the pandemic and what changes have been made