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17 Sep | 7:30 PM IST
Duration 1:02:31
Hosted By
Ankit Sawant
Global Sales Head - Travel, Verloop.io
Panellists
Vittorio Barraja
Group Chief Marketing Officer, Travelstart
Avinash Ambati
Product and Growth Head, Rehlat
Joy Ghose
Vice President of Partnerships, Headout
Industry
Travel
The Covid-19 pandemic has had a serious impact on the travel and tourism sector. With travel restrictions in place, online travel agencies (OTA) have had quite a few challenges to deal with. With lockdowns being imposed, and a surge in refund and cancellation requests, scaling up operations and re-imagining how businesses interact with their users have become crucial.
We cover:
- Covid-19 and its impact on the industry
- How do brands build customer trust in such scenarios
- Role of automation in handling customer support
- Key insights and takeaways from dealing with the pandemic and what changes have been made
