Customer Support = Business Continuity, An OTA Webinar

The Covid-19 pandemic has had a serious impact on the travel and tourism sector. With travel restrictions in place, online travel agencies (OTA) have had quite a few challenges to deal with. With lockdowns being imposed, and a surge in refund and cancellation requests, scaling up operations and re-imagining how businesses interact with their users have become crucial. 

We cover: 

• Covid-19 and its impact on the industry
• How do brands build customer trust in such scenarios 
• Role of automation in handling customer support 
• Key insights and takeaways from dealing with the pandemic and what changes have been made