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17 Sep | 7:30 PM IST

Customer Support = Business Continuity, An OTA Webinar

  • The Covid-19 pandemic has had a serious impact on the travel and tourism sector. With tra...


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Duration 1:02:31

Hosted By

Ankit Sawant

Ankit Sawant

Global Sales Head - Travel, Verloop.io

Panellists

Industry

Travel

Resources

S1E02 – Geopolitics, Partnerships, And Travel In The Age Of COVID-19 With Joy Ghose

AbhiBus Achieved 33% Increase In Agent Productivity After Moving To Live Chat Service

7 Tips to Build a Travel Chatbot That Travelers Will Love

The Covid-19 pandemic has had a serious impact on the travel and tourism sector. With travel restrictions in place, online travel agencies (OTA) have had quite a few challenges to deal with. With lockdowns being imposed, and a surge in refund and cancellation requests, scaling up operations and re-imagining how businesses interact with their users have become crucial. 

We cover: 

  • Covid-19 and its impact on the industry
  • How do brands build customer trust in such scenarios 
  • Role of automation in handling customer support 
  • Key insights and takeaways from dealing with the pandemic and what changes have been made