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Head of Customer Experience, Tata Cliq
Shweta Srivastava is a visionary leader with over 21 years of experience in performing diverse & cross-functional roles in the field of Customer Experience. As the Head of CS & Customer Experience at Tata Cliq, she plays a key strategic and operational leadership role that is responsible for designing and implementing strategies, to bring the customer to the centre of everything that the organisation does.
- How do users/customers view automated processes in customer support?
- What to look for when building your customer support team?
- What metrics are best to gauge customer sentiment?
- What to look for when investing in a conversational AI platform?