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RISE x Witness the Efficiency of a Conversational AI-Driven Customer Support

RISE is a leading fund administration and investment management company from South Africa that provides retirement funds and their members with convenient, cost-effective one-stop solutions. They encourage their customers to invest wisely and be smart with their investments! 

Listen to Thobile Skosana, Legal and Compliance Assistant at RISE, explain the difficulties they encountered with customer service, what they were seeking in a support automation platform, and how is assisting them in providing seamless support experiences.

Time Stamps 

  • 00:07 What key challenges have you faced around Customer Support?
  • 00:55 What was RISE looking for in the tool to address the given challenges?
  • 01:39 How pitched in to help you address your concerns at RISE?
  • 02:32 What according to you is’s USP?
  • 02:57 Why would you recommend to others?