back to
main menu
Duration 24:11
Panellists
Nikhil Shanker
VP, Customer Experience at Urban Company
Industry
E-commerce
Nikhil Shanker is the VP of customer experience and partner experience at Urban Company, a services platform. Nikhil’s role focuses on building processes and systems that assist customers as well as service partners who deliver the services to the customers. With 9+ years of experience, Nikhil has previously worked with HCL Technologies and Infosys.
We cover:
- Evolution of support at Urban Company during the pandemic
- Managing customer expectations when demand spikes
- One process implementation that enabled delightful CX
- Future of customer support and customer experience
