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Duration 24:19
Panellists
Mahendra Mane
Lead, Customer Solutions, Vonage
Industry
E-commerce
Mahendra Mane leads the Customer Solutions team for South East Asia at Vonage. Over the course of his career, he has been a cloud communications consultant and evangelist with extensive experience in communication and collaboration solutions in SAS, CPAAS and On-premises offerings. During his 17 years of industry experience, he has gained expertise in solution design, pre-sales, delivery, and implementation that have helped customers solve critical business problems and drive efficiency.
We cover:
- How to manage customer expectations?
- What goes into stellar customer service?
- What are the best practices when choosing an AI chatbot?
- What does the future of customer support look like?
