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S3E05 – Why it’s Key to Help Customers Help Themselves – Mahendra Mane, Vonage

Duration 24:19


Mahendra Mane

Mahendra Mane

Lead, Customer Solutions, Vonage



Mahendra Mane leads the Customer Solutions team for South East Asia at Vonage. Over the course of his career, he has been a cloud communications consultant and evangelist with extensive experience in communication and collaboration solutions in SAS, CPAAS and On-premises offerings. During his 17 years of industry experience, he has gained expertise in solution design, pre-sales, delivery, and implementation that have helped customers solve critical business problems and drive efficiency. 

We cover:

  • How to manage customer expectations?
  • What goes into stellar customer service?
  • What are the best practices when choosing an AI chatbot?
  • What does the future of customer support look like?