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Kouzina x Automating Customer Support with Conversational AI

Kouzina is a technology-enabled food company, operating a network of cloud kitchens. They know how to delight consumers with delicious food. And it doesn’t stop there. Kouzina knows every interaction matters in building strong customer relationships. That’s when they worked with to deliver delightful support experiences.

Rikk Awal, Manager – Customer Retention and Support – walks us through the challenges Kouzina faced in customer support, what they were looking for in a support automation platform, and how is helping them deliver delightful support experiences.