Navigating Customer Support Challenges in Fintech – Fasih Abbas, Cashfree (Part 1)

Fasih Abbas heads the Customer Success team of Cashfree and has an overall experience of 19 years managing businesses, people and growing them exponentially. He has over 10 years of CS leadership experience working with many of India’s largest e-commerce and Fintech brands. 

We cover: 

• Understanding support at Cashfree 
• The Fin-tech boom and how has customer support scaled 
• Impact of the pandemic on the Fin-tech space 
• How has Cashfree’s customer support infrastructure adapted to these changes