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Duration 26:52
Panellists
Dipu K V
President - Head Operations & Customer Service at Bajaj Allianz General Insurance
Industry
Insurance
Dipu K V is the President – Head Operations & Customer Service at Bajaj Allianz General Insurance. He is a global award-winning digital transformation and innovation leader and drives digital transformation, innovation & industry leadership at Bajaj Allianz leading a team of over 1600 people in 170 locations, leveraging fintech / insurtech start-ups globally. Prior to insurance, he worked at GE Capital for 20 years, fusing digital transformation & 6 sigma to redesign business models.
We cover:
- What are the biggest customer support challenges you’ve faced?
- What is the organisation structure for customer support?
- How do you track the effectiveness of customer support?
- How have your support teams grown and evolved in the last few years?
- How has conversational AI helped enhance the quality of customer support?
