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How Chatbots Complement Customer Service to Deliver Delightful Experiences – Darshan Bathija, Vauld

Darshan Bathija is ​​the co-founder and CEO of Vauld (previously Bank of Hodlers), with a mission to transition the world to decentralised money. Vauld works to build a banking system that is more swift, secure, and decentralized than traditional banks and is built on permissionless blockchains. Prior to his current role, he was the Head of Partnerships at TapChief (acquired by Unacademy).

We cover

  • What have been the biggest customer support challenges for Vauld
  • How to measure customer support effectiveness
  • How has customer support at Vauld grown
  • Best practices to follow in customer support