S3E04 – Empowering Customers and Creating Stellar Customer Experiences – Bhisham Bhateja, The Man Company

Bhisham Bhateja is the co-founder of The Man Company, a premium men’s grooming product company. A Business leader with expertise in start-ups, operations, strategy consulting, and India entry consulting across e-commerce, retail, automobile and industrial space, at The Man Company he currently focuses on operational efficiency without compromising on the complete experience. He has also created a strong distribution network of over 20 marquee distributors for the mass market brand of perfumes and deodorants.

We cover:

• What customer support is like at The Man Company?
• Are customers keen on interacting with chatbots?
• What are the magic ingredients that go into making delightful customer experiences?
• Are personalisation and scalability still at odds with each other?