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Creating Delight at Every Step of the Customer Journey – Arman Sood, Sleepy Owl

Arman Sood is the Co-founder of Sleepy Owl Coffee and has been a pioneer in the new coffee movement in India. Arman has also been featured in the Forbes 30 Under 30 list and started Sleepy Owl Coffee with the aim to make incredible coffee accessible to consumers. Prior to founding Sleepy Owl, Arman was part of a leading ed-tech start-up and worked as a Marketing and Communications Evangelist.

We cover: 

  • How has customer support evolved at Sleepy Owl?
  • What metrics are best to gauge customer sentiment?
  • What to look for when building your support team?
  • How key is automation in support today?