How to Build Customer Trust With the Right CX Strategy? – Akshat Saxena, ePayLater

Akshat Saxena is the Co-founder of ePayLater, the platform that has scaled to become one of India’s largest in the SME credit space. ePayLater has partnered with retail majors such as Wal-Mart and Metro AG, and was awarded as “Most Innovative FinTech” by Govt of India in 2019. Akshat Saxena has been recognised as the “Achiever of the Year 2017” by BusinessWorld, and is a part of the FinTech advisory committee of FICCI – an apex body for providing policy inputs to the Govt.

We cover:

• How customer support works at ePayLater?
• How to build trust with customers in Fintech?
• Why customer support needs to be omnichannel?