Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Tag: trends
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
It’s estimated that by 2021, 85% of customer service interactions will be automated. An...
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