Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Converse
Tag: Support Escalations
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Let’s face it—escalations are part of the job for any customer support agent. Whether ...