Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Tag: Support Escalations
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The more natural, human-like communication with machines is made possible by conversationa...
Let’s face it—escalations are part of the job for any customer support agent. Whether ...