Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Tag: Quality Assurance
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
A comprehensive guide for WhatsApp Business API. Learn everything about WhatsApp API - ho...
Artificial Intelligence (AI) has transformed many aspects of technology in the digital ag...
Is the agent meeting the defined SLA time for responding to the customer?
Are th...
An average agent handles more than 250 conversations each month, addressing customer inqu...